"record not found" in service portal

Giri6
Tera Expert

‎08-20-2020 08:50 AM

I have developed a custom application and gave itil role to have read/write/update.  I want to expose this application in service portal with the same functionality as  "create incident"  record producer that one can do from out of the box.

What exactly I need to do? If I   login as  "able tuter"  into service portal and he is able to create a ticket based on my table. But it shows "record not found"  after creating.

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6 REPLIES 6

Harsh Vardhan
Giga Patron

‎08-20-2020 08:53 AM

create one READ ACL on your table .

 

eg:

 

READ ACL

 

Your Table .*

 

it will work after this. 

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Giri6
Tera Expert

‎08-20-2020 09:17 AM

Thanks I tried that still I see "record not found". I created ACL with <table name> and second field "*".  I even  went to the record producer->Accessibility and set "view" as ess. I just compared  "create incident"  record producer and did same.

Not sure what else missing. If I test with 'itil admin', I can see  created record without error message.  Appreciate it.

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Harsh Vardhan
Giga Patron
In response to Giri6

‎08-20-2020 09:19 AM

can you remove Role from ACL and then try . 

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Giri6
Tera Expert

‎08-20-2020 09:46 AM

I deactivated any other read rule. There is only one read rule as shown here.

 

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