"record not found" in service portal

[Giri6]

I have developed a custom application and gave itil role to have read/write/update.  I want to expose this application in service portal with the same functionality as  "create incident"  record producer that one can do from out of the box.

What exactly I need to do? If I   login as  "able tuter"  into service portal and he is able to create a ticket based on my table. But it shows "record not found"  after creating.

[Harsh Vardhan]

create one READ ACL on your table .

eg:

READ ACL

Your Table .*

it will work after this. 

[Giri6]

Thanks I tried that still I see "record not found". I created ACL with <table name> and second field "*".  I even  went to the record producer->Accessibility and set "view" as ess. I just compared  "create incident"  record producer and did same.

Not sure what else missing. If I test with 'itil admin', I can see  created record without error message.  Appreciate it.

[Harsh Vardhan]

can you remove Role from ACL and then try . 

[Giri6]

I deactivated any other read rule. There is only one read rule as shown here.