Hi guys,I have a requirement that create an alert if an event occurs four times in 24 hours. For now the "Over(seconds)" field in "Threshold" tab of event rule specifies the seconds between each event but the requirement is an event occurs four times...
Hi, We are in the process of decommissioning a particular team from our instance and wanted to delete a Knowledgebase that they created.I tried assigning myself as the Knowledgebase Owner and I am already an admin, but unable to delete the Knowledgeb...
I have my work schedule set from 8am-5pm and it has a child schedule including holidays. I have run tests but i can't figure out what the best way to exclude days from a schedule.
HelloA request has come in to have outsiders access our ServiceNow instance without not necessarily having an account with us.My client subcontracts their incident work to any number of contractors to do their work. Because these contractors are co...
To satisfy our SOX auditors, we need to show: What role(s) within the Istanbul version can modify workflowsThanks! Mark
Hi everyoneSo I've been trying with out much luck to get an automatic signature appearing in emails sent from the in built service now email client.I've been using Client Templates to set the template for the incident table and while I can use a mail...
Hello,as I am a very big Angular / Widget / Portal noob, I wanted to ask for help setting up a calendar widget using an available JS code from CSS script website.Anyways, I wanted to create an application for my friends where we would pick dates from...
Hello,I am setting up a Transform map to map user fields. One field is a reference to the Locations table. My problem is that the field I need to use in the reference field is not unique in the locations table. I need to have it reference locat...
Hello everyone,I am currently developing a service portal in Service Now and i want to autpopulate fields depending on a selected user from a reference field (sys_user) (not the user logged into the portal)This is my script:function onChange(control,...
When creating new module - is it possible to set redirect URL as URL parameter?
I need to hide the SUBMIT button when a Record Producer Variable field response is NO.Where do i start hiding the button?thanks
Hey experts!I know that you should never ever use current.update() on a business rule as it does a really nasty recursion. But is that so for the rest of the stuff? I've seen on UI action current.update() . Is that okay or its a bad practice ?Cheers,...
hi all and thanks for all the information you share in the communities.we are now in the process of rebuilding our CMDB on the ServiceNow platform (replacing not usable CMDB from another vendor). there are a lot of things that we are not sure how to ...
Does anyone know how to tell whether a particular KB is V2 or V3? We want to activate the Knowledge Management Advanced plugin but we cannot because not all of our KB's are on V2. We are on the Jakarta Release. Thank you for your help.
I am trying to push data from variables in a Catalog Item into an encrypted field on the sc_req_item table without any luck. Here is the script I am currently using:current.approval = 'approved';// Sets the field encryption contextIDcurrent.u_encry...
