users not getting nofications/emails on watchlist.. any idea why? I have checked the email logs.. and SN did not send any to the watch list recipient. isn't this an out of the box configuration? when a change is approved shouldn't the watchlister's g...
For all using HELSINKI and the Service Portal-As most know, a Service Portal references ONE Catalog and ONE Knowledge Base. I've tried to setup a single Service Portal to reference all Catalogs but it was far too difficult and out of my area of exper...
According to the Wiki I should use "Connect" but this does not work. ODBC System DSN is called "ServiceNow". Strange is that due to help, the connect statement does not need a semicolon to finish. Here it is asked for:ServiceNow ODBC Driver Interacti...
In the subscription module you can see the number of CIs that have been discovered (and for which you need a license). Where can I find this list? Or what filter could I use to create this list? It would be useful to see which CIs we discover and whi...
In a ui macro that is attached to a variable on a catalog item, you are able to get the sys_id of that variable using jelly ${jvar_question_id} and get the name using ${jvar_question_name} and the value using ${jvar_question_value} and label using ${...
I translated all words seen above in the table sys_ui_message but knowledge, requested item and request are not gettiing translated. This is a screenshot of left navigation menu on the Portal search results page.I dont know why is this happening.
Hi All,I am having one workflow and this workflow uses one sub workflow.I have using one scratchpad variable every where in the main workflow but i can't able to access the scratchpad variable in the Sub workflow.How should i access or pass the scrat...
Dear All,I created a many2many relationship between problems and changes. This way more than one problem can be related to a change, and more than one change can be related to a problem.Everything works fine, I added this relationship as related list...
You can apply a template in a client script doing this: applyTemplate(template_sys_id);But after upgrading to Jakarta this does not work. I know that it would not work on the new portals, but I did not expect it not to work in my record producers dis...
ProblemWhat are some techniques to snooze a task in ServiceNow?MotivationWhen I look at my task list, it is full of things I don't need to work on right now. For example, our Service Desk has a list of incidents assigned to their group. After they up...
I am trying to find a way to create a multiple choice check box, without using a label. I need to make the question mandatory, but by using a label and creating check boxes, mandatory does work correctly, and customer cannot submit the catalog item...
Currently we are working on Physical inventory of CI's. As part of this, we would like to update exact Floor/Room/Rack/Shelf for a particular CI( eg. Server/Router/Switch etc).The below fields are not available in CMDB. FloorRoomRackShelfQuestionAn...
I don't understand the whole Platform Runtime licensing. The last time we renewed, that license type didn't exist. I thought ITIL users had access to everything in the ITSM, even extended tables and custom apps. Can anyone shed light on this fo...
I have catalog item named asset relocationthis catalog item is used to relocate the asset from one location to other. in this cat item when u select any item it will automatically populates its current location in current location field. for this I h...
We have several knowledge bases in our instance. One of them is intended to disseminate alerts about IT status company wide. We're currently trying to set up the Mobile app for use with all our users, and one of the goals is to provide a link to ...
