I need some help with an intermittent problem I am experiencing.Background:SLA Definition on the Catalog Task table which starts when a catalog task is created based on the priority of the task. The workflow attached to it was created using basic tec...
We have a requirement for a handful of Knowledge Bases that requires us to move a subcategory to a new category - however, the Parent ID field is read-only. In my researching, it doesn't appear that there is an intended way to "move" knowledge catego...
I have a situation where we are migrating HR Case data from a Fuji system to our Istanbul instance, so cloning is not an option.I want to get all the historical data that you see in the Activities section of the form, such as changes in State, Assign...
Hi,I'm trying to use this widget : "Data table from instance definition" on Service Portal. But I would like to limit the number of rows par page that are displayed...How to do that?
Hi ServiceNow community, I have searched a lot and didnt find anything about this, but i want to know how can i wait for a GlideRecord to finish before running another function:CLIENT SCRIPTc.data.processo = '555555'c.server.update().then(function(){...
I am trying to get the current user name in my widget's client script, When I try to use 'g_user.firstName' I'm getting this error g_user not defined in the console.Can anyone share a sample code to get the current username in client script.Thanks in...
Hello,We recently upgraded our DEV environment to Jakarta and discovered the notification preferences in the system settings pop-up window. We would like to completely disable this feature for all users. Notifications are crucial to the success of ou...
Please tell me how to run the below in a loop:I have 15 checkboxes in my catalog item. If 3 checkboxes are checked then 3 catalog task should get created through workflow, if all 15 checkboxes are checked then 15 catalog tasks should get created and ...
Hi, I've an issue with Request states and stages for a customer I'm supporting. When raising a request using a workflow-driven catalog item, the RITM states and stages change as you would expect, however the REQ states and states remain at their init...
Hi all,we've discovered an issue with an order guide, where if the user clicks the back button in the guide (see screen shot) to navigate back to the "Describe needs" page, and then navigates again forward "Choose Options">"Checkout"...it breaks the ...
We use persistent sessions for our SOAP integration. However, ServiceNow uses session synchronization so it is not possible to perform multiple SOAP requests for one session in parallel. These requests are being queued at the integration semaphores l...
I'm trying to create a Template to be applied to the Knowledge Article form in Istanbul. All is fine until I try to set the Knowledge Base and the Category in the same template - when applied I get a message saying that Category cannot be set.I reali...
Hi Community!I've got a date field in an order guide that I want to add a field message to if the value of this field is less than 7 business days in the future. I've got a catalog client script and a script include for this. Problem is that (see...
I need the functionality shown in the following image, i.e., I would like to switch between the Service Portal and UI16 (Native UI) via the navigator (I believe "navigator" is the name for this page component.). nathanfirth @btilton ctomasi
I am an admin with elevated roles on this instance but when I go to any table in list view, when I right-click the table header I don't see the menu to import an XML record.I looked at the UI context record for Import XML and it is OOB. Is there a pr...
