Hi, I'm looking for a solution of the following problem:
We have a group called Authors. Members of this group can read and edit all the knowledge articles. We would like to keep it that way in case of the backend of the ServiceNow but in the same time on the portal they should have access like regular employees who are not members of this group. For example in the backend Authors can see all the articles related to "Sick leave" but when searching for the same in portal they should be able to see only articles appropriate for their country or legal entity.
I was thinking about a business rule that would verify if user is on the portal then check if the user is member of the group if both conditions are true compare the user criteria of the article and check if the user is matching if yes - display the article. Such solution would definitely slow down the way of working of the Service Portal and also doesn't sound safe.
Any idea how to solve the problem will be most appreciated. Thank you for your contribution.
