Redirect to other page using UI action in Service portal form

[Pritam Mangrulk]

Hi All,

I have requirement to redirect to different URL on click on UI button/link. Created server side UI action with below code but its not working.

var customURL="/csm";

action.setRedirectURL(customURL);

I can't use window.open() or g_navigation.open() functions because client side codes are not supported on UI action in service portal.

Any help will be appreciated, Thanks.

[vikas shukla]

Hi,

Below link is really helpful:

1.https://community.servicenow.com/community?id=community_question&sys_id=82bef2a5db58dbc01dcaf3231f96...

2.https://community.servicenow.com/community?id=community_question&sys_id=b62643a1db1cdbc01dcaf3231f96...

Please try .

Thanks,

Vikas

[Pranesh072]

setRedirectURL() operations are ignored, due to the fact that Service Portal forms do not handle redirection the same way that forms in the platform do.

You have to customize the form widget. 

https://serviceportal.io/docs/documentation/form.md

[Supriya25]

Hi ,

please let me know what will be the solution for redirection in portal