Related search field not appearing on contextual search (related search results) on incident

mattsaario · ‎02-18-2018

We have just upgraded one of our non-prod instances to Kingston (from Helsinki) and have noticed the Releated Search field is missing contextual search results on the incident form.

Out of the box form.

I've compared the two and still can't work out what is different.

Has anyone faced the same issue?

Thanks in-advance

Aditya Mallik · ‎02-18-2018

Navigate to "Contextual Search -> Table Configuration". Open the table configuration record for Incident table.

You should see a field labelled "Enable related search box". If you do not see this field, configure form layout to show up this field.

Check this checkbox and save. Now you should see related search box on Incident form.

View solution in original post

Dayane Costa1 · ‎02-01-2023

Hello guys,

I have a question that I can insert this field in my RITM forms?