Remove Agent chat button from bottom

[Nisha15]

Hello experts,

I have requirement to turn on agent chat on service portal, but we don't want to show that button on the portal. We want is to achieve this feature through some pre made widget.

attaching an example below:

I want to remove red circle button and want to add this functionality to chat with agent button.
Can anyone tell me how can we achieve this?

Thanks in advance,
Nisha

[amaradiswamy]

Hi @Nisha15 

Do you want to replace the current chat buuble icon with a button? or you want to completely remove this chat bubble?

If you want to remove the chat bubble, this was configured through "Agent Chat". Go to sp_agent_chat_config table and open the record which was tagged to the portal you are checking & update Active as False

[Nisha15]

I want to remove the bubble button, but the functionality should be there, like I click on chat with agent it will redirect me to Live agent. So, instead of showing bubble i want it to work through chat with agent button.