Remove Knowledge Attached to Incident

[KM Fanboy]

Recently we started utilizing the Attach knowledge feature from the Incident form. However, some agents have asked if there's a way to remove attached knowledge articles once they've been attached to an Incident. I'm not finding a simple way to accomplish this.

[SanjivMeher]

Cool. Can you mark this thread answered, so that it will be useful for someone in future.

[Patrick Boutet]

Thanks for this, very helpful.

It seems that we need to add ACL write access in order to see the X button on the incident form

Any suggestion ?

[Michael QCKM]

That's how we had ours done by the in-house team.  Works well.  We had to add Short Description as it only showed KBID OOB.

[rnalband]

Dan,

We implemented ui macro to   Attach and detach   KB articles.   Please see the screenshots.       Attach a specific Knowledge article to an Incident

[SanjivMeher]

Looks like it is deprecated. Check the last comment. I think only the search functionality is deprecated. if we modify the ui macro and only keep the Detach functionality, it may work

Ben Hollifield Nov 28, 2017 9:34 AM (in response to ANNA-KAISA KAIKKONEN)

Hi Anna - You are correct that the Share version of OneSearch has been deprecated and is not fully supported for future versions of ServiceNow. There is now a paid version of OneSearch that is supported and includes a number of new features. It is available via the ServiceNow Store.