Retire KB Automatically

rc393g · ‎06-30-2015

Hi All,

I would like to seek you help on how I can verify that our Knowledge Article will be retired after the valid to date. Will this be OOB in Fuji for Knowledge Management.

Appreciate your help!

Tanaji Patil · ‎07-25-2015

Hi,

Use this code-

var kb = new GlideRecord('kb_knowledge');

kb.addQuery('workflow_state','!=','retired');

kb.addQuery('valid_to','<',gs.now().toString());

kb.query();

while(kb.next()){

var workflow = new Workflow();

workflow.cancel(kb); //this will cancel all workflow contexts with the record

kb.workflow_state = 'retired';

kb.update();

}

This should work.

If you are using workflow for knowledge article flow then I would recommend you to use 'Wait for condition' with condition 'valid to at or before Today' followed by 'Set values' activity.

Have a good day

Thanks,

Tanaji

View solution in original post

Pradeep Sharma · ‎06-30-2015

Hi,

I don't think OOB KB article's will be retired. However you can set up a script which will will make the status to retired based on the valid to date.

rc393g · ‎06-30-2015

Thank you, Pradeep! Will you be able to share the script and how this should be setup?

Appreciate your help!

Mike Allen · ‎06-30-2015

You could set up a scheduled job that will go in and retire all articles for which the 'valid to' date has passed.

rc393g · ‎06-30-2015

Thanks, Mike! Can you also share how we can setup the scheduled job? Btw, we are using Fuji now.

Appreciate your help!