I have this user criteria with the script below: The script is correct but when I impersonate a user that matches the user criteria and open the article below which he should not see the article, he can still the article on self service knowledge ...
Hi All,I had faced some troubles while doing some service Portal Design works. Those are the followings:I want to show the Timeline page in a Service Portal page.I want to show a calendar view in Service Portal. (Like On Call schedule). ...
Hello, I have a requirement to prepopulate fields from a UI action to a new record. The UI action creates a new shell record that is not saved until it has been filled out. Now, I need to prepopulate the fields from my current record to the new recor...
Our instance is currently only for internal users and it uses Azure AD for Single sign on(SSO). As external user self registration functionality is available for service portal without customer management portal since Paris, we wanted to create a new...
Hi, we want to copy the values from journal field to string fields , work notes(journal input) to description and custom comments(journal input ) to short description.Only 1 field will be filled at a time,and other will be empty.so we have written th...
I am getting an error "Identification Engine: Discovery status is FAILURE, CI Type cmdb_ci_avi_controller cannot be created since there are no attributes defined. Debug pattern to understand why no attributes have been assigned." when executing the "...
I received a requirement from the Internal team to convert all their knowledge content specific to each site managed in OneNote to be transferred to ServiceNow. I cannot create each article as that would mean a minimum of 25 different categories for ...
I'm building a simple flow where I'm creating an incident record if the email address of a user record (sys_user) changes. I have a question on how to use previous and current values from the Trigger record to build the description in my Create Incid...
How do I create a UI Policy that executes only if the record already exists (i.e. !g_form.isNewRecord())? I want assignment_group to be mandatory if the record exists, but not mandatory if the record does not exist (because a new record will have ass...
I have source field called as u_client on which I have set coalesce as true with name field on cmdb_ci_server table. The issue here is that there are duplicate records in cmdb_ci_server table where the transform map is updating the retired record and...
Why catalog form is loading very slow on Service Portal and even on when opening RITM and SCTASK as well. @Ankur Bawiskar @Saurav @shloke04 @Anil Lande @Maik Skoddow @Jaspal Singh @Sandeep Dutta @Chandra Sekhar Maganty @Musab Rasheed
We are considering switching to the ITSM Professional version, primarily so we can start using virtual agent. One of our requirements is that users can chat using their native language (we support about 5 languages), but if the virtual agent can't s...
Hello all, I've been tasked with parsing data out of an inbound email and turning them into variables within flow designer. Allow me to explain the process. An email is generated by an AI and is sent to us. An inbound action grabs the email, and pass...
Is there a way to configure and do a Global Search of Catalog Variables on the Workspace. I was able to do this on the standard UI but wondering if I can search for a Catalog Variable on the Workspace.
I have button component on a page and want to navigate to another page with some payload when a button is clicked. When i see the OOB apps, some use api.emit and some use helpers.navigate.to methods. How do i know which one to use? Also, where can i...
