Hi, Could you kindly help me ? I would like to look up records and if I found the user is a member of a group proceed to next step. How do I use an If function against look up record? Thanks in advanced
Hi all, I created a page for our service portal which shows the user's open incidents + any incidents that they are on the watchlist for I'm running into an issue where clicking on the incident number redirects to our "submit an incident" page inst...
What is the purpose of Order Guide in Service Catalog? How it is different from a catalog item?
I have two reference variables on a catalog item, one for the user and the other for the user's department. I've looked at several other posts, all with the same solution but for some reason it isn't working for me. Can someone help, please? Variab...
what is the difference between assignment rule and assignment lookup
Got an email regarding iText5 PDF generator being deprecated and that we need to make sure all references are updated to iText 7. The Rome release notes say, "Starting with the Rome release, itext version 5 is made inactivate. You must manually upgra...
I have some ~20 CIs in the cmdb_ci_pc_hardware class, that are marked as duplicate and have a reference to master CI, using the duplicate_of field that's pointing to the correct master. However, the Duplicate task to handle these CIs seems to be miss...
Hi, we have created a custom table for creating tickets from inbound email, in the custom table we want a email option , like this shown below please provide solution on how to implement this function in custom table.
Hi, I have a flow designer whenever i save or published For each is deleted and it says No data available. I am getting Array object from a Sub flow and when putting in a For each to read the data, it works one time after a while For each gets e...
Any real good benefits of using remote tables? Looking for real use cases of using remote tables.
Is it possible to move all configuration changes in the platform to GitHub so that when we clone over an instance, we don't need to worry about losing changes? Note, I know this is possible for scoped application via Studio, but I'd like to know if i...
Hi team, I had a requirement to copy some fields from one mrvs to another mrvs within catalog task. So I had created a custom variable with UI macro which uses g_form.setValue & JSON.stringify to set data in destination mrvs. The macro works but it r...
I am displaying the contents of the description field within the Service Portal so our customers can see everything that is in the ticket that helps them see everything is correctly recorded. The issue that I have is that the field shows as one solid...
We have a service catalog list collector variable created from a select box using the procedure outlined here; https://www.covestic.com/blog/servicenow-tips-making-list-collectors-useful/. We want to sort the resulting list collector options by the ...
Hello, I have a Portal Widget that I am developing. There are a number of select fields that I have added. The widget also has a button field. I am able to successfully send data from HTML to Server on button submission. What I need now is to pass da...