Resolved! How to migrate Roles between instances
Hi. I have two instances and I'm struggling to migrate "Roles" that created the update set to the other. Everyone please, help me out.
Forum Posts
Resolved! How to edit the new record types available in Next experience Service Operations Workspace
Hi all, I'm checking out the new Next Experience Service Operations workspace (not agent workspace) and I can not for the life of me figure out how to remove "Interaction" for the plus button at the top. We don't currently use interactions and I wou...
Resolved! How to limit results returned in reference qualifier but make them all available
We have a scenario on one of our app engine forms where under certain conditions, a lookup will attempt to return 183,000 rows for the popup selection. There are a number of other fields in that same retrieved table but none of that information will ...
How to find number of custom tables?
Hi, could you help me please how can I find number of custom tables which were created?I want to check if we do not reach the limit of 50 custom tables. I read this document custom-table-guide.pdf Does such query on Tables [sys_db_object] should be g...
How to call a SubFlow in scoped application using UI Action
I need to get approval from a group so for that I have a created a UI action. So when the UI Action is clicked by the user I need to call the SubFlow which will do further process but I am not sure how to achieve it ? which methods shall be used ? Wi...
Getting error while calling subflow from UI action
I need to get approval from a group so for that I have a created a UI action. So when the UI Action is clicked by the user I need to call the SubFlow which will do further process but I am getting error in calling subflow from flow designer. I am usi...
How to pass reference field from UI action to subflow
I need to pass a reference field of sys_user_group table to my subflow. So for that I have tried using :- var inputs = {}; var group = current.group; (group is a reference field for sys_user_group table.) inputs['group'] = group; sn_fd.FlowAPI.execut...
Resolved! Calculating Date Diff using Calendar Days and Business Days
Hello, I have a requirement to find a solution that is either OOB or close to OOB to calculate the Date Difference between Business Days and Calendar Days. Business Days are defined as Mon-Friday and Calendar Days would be 7 days a week. We are going...
Issue to View PDF file in service portal
Hello experts, I have a feature to embed a pdf file in the service portal page, but it doesn't work for all pdf files.I use this script HTML <object data="{{data.base64}}" type="application/pdf" width="100%" height="1000px" class="internal" id="pdf...
Resolved! Get group members email address from glide list field.
Hi I have a glide list in the form which is a list of user groups.I need to get all user's email address from the groups in the list by script (business rule or something), any Idea to do that? Please advice. Thanks
Getting error while using flow designer
I need to approve the task for storing it into table. So for that I have created a custom button in UI action. Here in UI action I am calling flow designer which has all the logic. In flow designer I am passing a single input in form of JSON stringif...
Resolved! Redirect user to a different page if user does not have access to a record producer
We have impletemented a "Available For" User Criteria on a record producer. In the portal, users will not see the record producer in the catalog list. This is as expected and works perfectly. But if users attempt to access the record producer directl...
how to get rid of internal server error in JDBC step in flow designer?
Hi, we are trying to connect with database using connection alias and passing sql statement in JDBC step. while trying test jdbc we are getting data and later trying to do normal test I am getting "internal server error". Can you plz help how to get ...
Resolved! What is the best way to import excel data into ServiceNow (as a non-admin)
Hello, I have a request to import some excel data into ServiceNow. I have yet to create the ServiceNow table that the excel data will be imported into. I have been told that this import will take place periodically, so the task at hand is to remove ...
Resolved! Is next() and _next() same?
Hi, I have a question whether next() and _next() is same or different?
