We have VIP field in user Table. when it is selected for any user, in the incident form the caller will be highlighted as below bbut for Requests it is not showing any indications for Vip Caller Is this OOB functionality or can we implement the...
So we have a need to essentially bring articles back out of Knowledge... is there a way to export articles to a word document or good format other than just exporting the list of articles and attributes as a table?
Hello! I'm wondering if I can customize the Next Experience UI? I want to change colors in the new Polaris theme. As of today I'm using the Basic Configuration UI16 and when I try to make changes it doesn't seem to apply in the new interface. Any id...
Hi everyone! I have a use case in which I need to make it possible for users to have different email addresses in the system so that, for example, they can reply to a notification about an Incident from any of their email accounts. Browsing Community...
I've got a weird issue. A final step in a flow I am building is to check for records in sys_user where the "On Leave" flag is false, but some other fields are not empty. My first attempt was this. Works great for the Leave effective date and Leave ...
We are looking for anyone with a MID Server to give some base configuration sizing for Windows Server - everything is so open ended with sizing in documentation we would like to hear what others have done. Business size is Medium/Small in most compa...
Hi Community! I initialize a catalogue item variable using javascript:gs.getUser().getEmail() to get current user's email. But if the user updates the email address, I don't get the new one. It seems I can reproduce this using a background script: gs...
Hi , Could you please help with inbound action if user is not in user table? I have inbound action that would like to process if coming from certain email address. I put in condition the below condition but it keeps skipping the rule. email.direct.to...
Hi, I have created an OAuth profile to authenticate external system from ServiceNow and the grant type is "Resource Owner Password Credentials". When I click on Get OAuth Token I am seeing the error: "Unsupported OAuth grant type 'Resource Owner Pa...
We have a process that we are looking into moving into ServiceNow. We think that it would involve the CMDB and Task tables. I have not been able to find a straight answer online about extending those tables. Does extending cmdb_ci count against licen...
Hello All, I want to provide access for Scheduled jobs to the users to create recurrence cases, incidents e.g. daily weekly monthly incidents using standard templates. At present scheduled job module has "Admin" access but I dont want to give admin r...
Percentage of health Dashboard for our instance is poor because of heavily customization . we would like to increase percentage of health Dashboard . what would be an options apart from customization which will help for increase percentage of health...
I am trying to validate a variable is read-only or not on the RITM in UI16 using ATF. From the "Field State Validation" or "Field State Validation (SP) " steps, unable to set the Variable in "Read-only" condition. If anyone knows how to select the v...
Hello, Is there a way to retain existing values of the field when using a transform map? My requirement is for example I have this record on group table: group name = cab approval type = itil Then I'm using transform map to update this record. The da...
How single assessment/survey can be taken by multiple users?
