Currently, I have a record producer that redirects to a task record when I submit it within the old UI. I'd like the same behavior to happen within the Agent Workspace, like in the below scenario: While viewing an Incident record in Agent Workspace...
I have some code embedded in a Duration script for a table. var tableName = current.getTableName();gs.info('Table name is '+ tableName);var table = new GlideTableHierarchy(tableName); if (tableName) { var baseTableName = table.getB...
Hi Community, I've created a flow to send approval reminders after 7 days and later close RITMs if still not approved after 14 days. I have an issue in the script to return the RITM record and update the fields. I'm not sure why this is failing. The ...
I have a couple of users in our Service-Now instance ( Istanbul ) who are unable to login to our Self Service Portal, neither user gets a unusual error message just a generic bad username/password error.I've checked both that their user records are a...
Still there are many questions unanswered even after searching community ?1. How can we call UI macro from client script? can any one help me with syntax ?(as said in one community post .. calling required function in ui macro but this is not actau...
I have activated Document Viewer, and it works well for documents opened from a case. Anyone who knows how use Document Viewer from Service Portals?
Anyone know how to add more fields to the filter by part of the search knowledge screen.Using Helsinki Patch 4 with knowledge v3.Out of the box there is the Knowlegde --> homepage which can be used as a good starting point for searching. If you find ...
Did you know that you can impact search relevancy by field weight in Knowledge? The Controlling Match Relevance by Field section of our documentation takes you through the basics of configuring your search relevancy at the field level. If you're inte...
Hi,I want to create an on-board process using the Order guide, but I want to add a workflow for a 1st task which will then trigger all the other relevant items in the order guide.The reason I want this to happen is that we need a first task to create...
Hi All, I am trying to know if ServiceNow provides some capability to report on the flows. E.g. I have a master flow which gets triggered for a certain type of product case, this master flow may in turn call one of the 5 sub-flows available based on ...
I'm new to the ServiceNow Platform and preparing for my CSA exam and would like additional clarification regarding the difference between Related Links and Related Lists.
**Raised Case with ServiceNow, posting here for awareness/discussion** After upgrading to New York Patch 3, Post button is hidden when a journal field becomes mandatoryExpected results: When a journal field is made mandatory, the Post button remains ...
We upgraded to Kingston which changed the view for our Global Search. It also changed the search to list all tables, regardless if anything matches. We want just the items that match to show up. Is there anyway to set our view to that?
Hi All,How to we make variable names bold and red. These variables are created for catalog items.Thanks in advance.
Hi everyone, I have a guided VTB for the change request table. When I update the change state by opening the record, the card should move to another lane with that state. But card does not move and only when I manually refresh the browser, the card i...
