RITM is getting closed even if the mandatory fields are not filled.

[Hari1]

Hi,

RITM is getting closed even if the mandatory fields are not filled this is happening with the workflow. But when i manually try to close the RITM i am getting the mandatory field to be filled alert.

REF::

[Narendra Kota]

At what stage you are expecting the users to provide Change Request Number in the RITM?, during approval or task fulfillment?, And this variable is enabled on the task variabkle section?

If you are expecting the users to provide the change request number during fulfillment process, add this variable in the task variable section. They cannot close the task without providing the Change number.

In this case, you don't need to make any changes to the workflow.

Hope this helps.
Mark helpful or correct based on impact.

Thanks.

[Hari1 · Accepted solution]

The issue is fixed. Added the if condition at the end of the workflow before closing the RITM. So it checks the variable if it is empty or not. If it is not empty it check until the variable is filled by using the wait condition once filled. It sets the RITM to closed completed.