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Why am I unable to delete certain records?

Under the "core_company" table, I have two records which are unable to be deleted. When deleting via the delete button, it simply does nothing and the records are still there. When attempting to delete via script, I get this  I've also tried this  g...

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HedgeHodge by Tera Contributor
  • 1261 Views
  • 4 replies
  • 0 helpfuls

Resolved! Case Description in HTML Format?

Hello Community,When I create a case within the agent workspace, I can enter a description in rich format / html.This is how it looks: However when creating a case from email the result is different, this is the email sent from gmail: and this is how...

find_real_file.png find_real_file.png find_real_file.png find_real_file.png

how to limit available columns

Hi,I want to limit available columns that can be selected of personalize list columns. Now, we can select all of table columns, so I want to set selectable columns. Please tell me how to limit available columns. Thank you in advance.

HS7 by Giga Guru
  • 752 Views
  • 2 replies
  • 0 helpfuls

Resolved! Guided tour was abandoned

Guided tour is getting abandoned in the third step here 1. Type Change in filter navigator and click on create new. (Trigger Next Step - Next button) 2. Change Model Intercepter appears , click on Normal Change (Trigger Next Step - Click) 3. Callout ...

Resolved! How To Tell When A Workflow Was Used Last?

Hello, I'm wondering if someone can tell me how to see when the last time was that a workflow was used? I keep seeing references to the wf_context table, which shows me some workflows and the last time they were triggered, but that still requires a l...

Casey23 by Tera Guru
  • 1435 Views
  • 8 replies
  • 3 helpfuls