We have recently discovered that some of our tickets have an SLA record with Has Breached = True, but there is more Business Time Remaining. This is not affecting all ticket, but enough that we would like to fix it. Running the Repair SLA job does ...
HI, we have created a string field where user should enter the text in email format and it should not allow any other text type. please provide any solution. Thanks, Sirisha.
Hello I am using a field "end date" on a catalog item form, which shows date dependant on selection(day1 or day7). if the selection in 'day1' then end date field shows (current date + 1day) adding one day in current date. or if 'day7' selected end d...
Hi I need to redirect users without a role to a service portal when they login. To do so I have followed this guide. I have: 1. created "glide.entry.first.page.script" with value "new SPEntryPage().getFirstPageURL()"2. created "glide.entry.page.scrip...
Can anyone clarify what is producing the message that appears in the below image. This message is displayed when an existing published knowledge article is checked out for editing and a new version of the article is created and placed in a Draft sta...
I find inserting a record into cmdb_ci_computer automatically creates a record in alm_hardware. I can disable in the transform map not to run business rules. What is the typically recommended approach to inserting thin clients into a computer table w...
HI everyone Can anyone suggested me some method by which I can update field values of any form using scripted REST API. For example , If I take incident table , it should update the field values of any incident when I update those values in scripte...
Hi,What is the maximum number of parallel transaction (Inbound API calls) that can be made into ServiceNow Scripted REST API Endpoint? For example, if I expose a Snow endpoint to a portal and simultaneously multiple global users are sending POST requ...
Hi Experts, I have a below requirement I have a Notification record I need to configure "What it will contain" below details ->Get the Language of Logged in User ->Search the other form based on the Language that we got above ->Pull the records from ...
Hello everyone, Does anyone know an effortless way to make the Service Portal show an alert or something written in the header, like DEV PORTAL, for example?Sometimes, after cloning PROD over the lower instances, the DEV portal looks the same as our ...
While fetching data from API, I am getting this error : com.glide.ecc.ECCResponseTimeoutException: No response for ECC message request with sysid=** after waiting for 300 seconds in ECC Queue. This problem started randomly. It was working fine befo...
Hi, Thanks for taking the time to read. In my company we use group approvals for certain items. I am trying to find out what items uses a specific group approval. For example, if Service Desk Managers group approval was used on 10 flows/workflows. Ho...
When a user submit the request, the RITM number should be autopopulated in the work notes of that change request i.e. RITMXXXXXXXX is created.
how to get url parameter value in the server side script?
Hi dear community ! In our instance we have incidents description written in non-western alphabet (Cyrillic, etc.)When users export incidents in XLS format, these characters appears properly.However, when exporting in CSV format, they are replaced by...
