RITM must remain in the Fulfilment stage until all Tasks within the RITM are in a "Closed" state.

[asasas]

I have made a request of an   item in service catalog.

What I want is :

1-   RITM must remain in the Fulfilment stage until all Tasks within

the RITM are in a "Closed" state.

2 -   REQ must remain in Fulfilment state until all RITM within the REQ are "Closed" or "Cancelled".

Can some one help?

[Naveen Velagapu]

provide stage as fulfillment for all the task activities and check the wait till complete, upon completion of required tasks change the stage

[asasas]

Thanks,   But ca u explain how can I achieve that?

[Abhinandan Pati]

Hi Allu,

Assuming your request flow is workflow driven, I would suggest you to make use of 'Wait for WF event'   activity in your workflow.Trigger this event from business rule once all your tasks are closed & set the state of RITM. Same is the case for REQ. Refer below article

Wait for WF Event workflow activity

Thanks

Abhinandan

[asasas]

Hi abhinanad

Thanks for feedback

Actually I am new to SN, could you please show me how to : Trigger this event from business rule once all your tasks are closed & set the state of RITM.

If possible workflow also

Many many thanks