Resolved! how to add notes form in custom incident form?
Hi, I am working with my own incident page of my application, how can i design this notes layout?
Forum Posts
Resolved! View PDF file in service portal
I need to embed a PDF file for the user to view inside the page in service portal. I have tried the following, and nothing works. The iframe downloads the atttachment instead of showing it. <iframe id="inline_document" scrolling="no" style="width:1...
State to Closed Complete in when moving to Done Column in VTB
Hello All,Appreciat your help in advance. I have created a business rule to change the state of the tasks to Closed complete when tasks are moved to Done column in VTB.I'm not seeing the state being updated. Attached is a screen shot of the is the bu...
Sensitive data handling for data extraction
Hi All,I noticed a few OOTB (Out of the Box) records configured with regular expressions (regexes) for data extraction categories in sensitive data handling. Are these used to mask data for inbound integrations? Could someone please clarify the actua...
Save preference business rules
Hey guys, I'm trying to change a user's language upon an event being created by an external system. I have the following code in a script action : var grUser = new GlideRecord('sys_user'); grUser.addQuery('email', event.parm1); // find user grUser....
Unable to see notebook icon on purchase order for asset received
While receiving the asset, we are unable to see the received asset in the related list of assets in the purchase order.Please see the attached screenshots.Thank You!
Add script to flow designer
I am trying to add a script to be executed in a flow. I dont see it available under Actions. The script will execute against the local instance. I am replacing a workflow created in the workflow editor.
Reference qualifier on ‘Document ID’ field type?
This post tells me how to use the "Document ID" but it does not show how to write a reference qualifier for it. How do I write a reference qualifier for the "Document ID" column? There are posts out there for filtering out the table names but that...
RBAC for Staging Table Data Load and Transform Run
Hello friends, We have staging table created and thats getting populated through Import Set API-ImportMultiple. Our import set is Asynchronous and we have job to run that Asynchronous Job. We would like to identify roles required for these 2 steps -1...
API integration strategy
Hey folks, I wanted to pick your brains a bit about how you guys handle platform access via APIs. I'm specifically interested in how you approach integrating data from different teams into ServiceNow Foundation Data and the CMDB. Right now, I'm juggl...
Resolved! getJournalEntry() method is not appearing under script editor
Hello All, getJournalEntry() method is not appearing under script editor.I've checked this under product release version of Xanadu and Washigton. I tried to search if it's depreciated and any new method is available instead but no luck. Attached is t...
Restrict a service portal category to a certain team
Hi, I need to restrict one of our categories on the service portal, to a specific team. I have added user criteria for this team to the 'available for' tab in said category, but this has not restricted the category. Is there a way to do this please?...
For Each Item in Flow Designer doesn't loop through any item. 0 of 0 Showing.
The payload contains data within results which i have to loop though. I have use the data pill and drag and drop on two different Array.object which are available but it is not looping at all. Using >ContactsUsing Contacts>...>Contacts
Action to send message directly to MS Teams user
I have a flow designer where I want to add an action to be able to send a message directly to user on MS Teams. Is this possible?
How do viewport tab communicate with each other?
Hello, we are currently working on a form in UI Builder and using the Tab set component configured as viewport tabs (which means every tab is a different page) so we can use a button to select the current tab index. And the issue we are experiencing ...
