In Agent Workspace, when an agent finds and attaches an article to the Case, the "Attach Knowledge" button also adds the title and link of the article in the additional comments field. We don't want this to occur. When Attach Knowledge is clicked all...
Hi all! I'm looking for a way to check if a variable is read-only on client side. Any idea how that can be done? Thanks!
HiAlthough i have created labour rate card but while creating resource plan it is defaulting to 50$.
Good Morning, Due to now having multiple IDPs available for sign in, we need to remove our auto redirect IDP. We had gone to auto redirect due to people getting confused about local/external login. I found documentation on disabling the local login...
Hello, I have been going over all this on the user side and I can not find a view to see all the users past incidents and requested items.
I am updating a record other than current in my inbound action and because of this the Target field isn't updating.On the logs under the email where it shows what skipped/processed/etc, how can I write to this log file so when I look at the email I k...
I regularly receive feedback from our knowledge contributors saying that they find it frustrating how when they click "Update" or "Publish" on a KB article, it takes them to the previous record/dashboard/list they were viewing instead of remaining on...
Hi all, I am running into an issue where the REST step in my Flow action is timing out at 30 seconds. I took a look at the "glide.http.outbound.max_timeout" and it is currently set to 90 seconds, so I don't believe this is the property that the REST...
Hello Can someone please verify the field in the financial area is that a roll up of all contracts in all states or just active?thanks
In the sys_user table, each manager has an Azure AD Object ID. I want to use this Object ID in a business rule to update the Direct Manager and Manager Level 1 fields with the appropriate names. All the necessary data is in the sys_user table. How ca...
I want to sync state,priority,short description,comments and work notes to child case from parent if there is any change.
Hi Team,In the knowledge article, we have a section called "Article Body." Within this, there is an option to insert or edit media. However, when we insert an Iframe and save the record, the link is being removed automatically.Please find the attachm...
We recently did a cleanup of Orphan Relationships where child or parent are missing. Now we have found that snowmid-discovery is creating Orphan Relationships, where child is a storage server, type is `Discovers::Discovered from` and the Parent is Mi...
my client is saying populated host name is incorrect for few device, host name is different from their DNS.
Our services catalog has multiple categories and in each category there are multiple catalog items. We want the cat items to be listed in alpha order. Example: the cat items in the Access Request category are in alpha order. If you look at the it...
