RITM showing State as Work in Progress greyed out

[Winnie P]

Hello there. We have a few RITMs, Stage = Completed & State = Work in Progress.  All Tasks are Closed Completed.  How can you change the State = Completed if the option is greyed out please? Thank you.

[Virendra Mali]

Hi,

Whenever a task record state is close complete then this business rule trigger and check all the related task state is closed or not. we get related task ie belong to same ritm table by using query condition ie gr.addQuery("requested_item",current.request_item) line no 6 on your page.This line fetches all the task that belong to one particular ritm table.

After that in line no 11 we are checking if any of related task state is not completed then flag value changes to false.

Next step we are checking flag value if flag value is false then control not enter in line no 15 step but if flag is true.means that all the related task state is closed complete then using GlideRecord we go to current record ie we get sys_id of ritm(request item ) record by request_item field present in task table and update the state field.

Please mark my answer as correct and helpful

Regards

Virendra

[Winnie P]

Thank you for your help Virendra.

[Sajilal]

Please check the form layout once, i believe the state field is of Request table and not RITM , could you please confirm once?

Please Mark as ✅ Correct if this solves your issue and also mark ???? Helpful if it helps resolve your problem.

Thanks,
Saji

[Winnie P · Accepted solution]

Quick solution, from Support HI

Log in as admin > Access the Requested Items list > Click on cog wheel to Customised list columns > add State field to list > change State from WIP to Closed Completed

  

[DirkRedeker]

Hi Thanks for your feedback. That was easier than expected. Anyhow, keep my suggestions in mind, if that way may not be available for your issue in the future. BR Dirk