We recently switched from the knowledge instant publish workflow to the knowledge - approval publish workflow. As a result, we have some articles stuck in a "Review" state with no approvals to publish the article. I can edit the workflow state from...
Hello Experts, I'm trying to identify if particular ACL was deleted, but unfortunately, I cannot find a place that would store information about deleted ACLs. I tried to check sys_audit and sys_audit_delete, but no luck there. And this was not part o...
Hi, I was wondering which table stores user favorites. Thanks.
Hi All, I am using a survey wizard on an incident is closed. Repeat interval is 90 days. 1)I wanted to know if in between these 90 days if he/she closes 100 incidents what will happen. As per my understanding only one survey will be triggered and in ...
Hi all, Currently I have a working workflow to create/update AD User Records based on updates or inserts of users on the sys_user table in SNOW. Essentially, when a new user is added, or a user is updated on SNOW it prompts the workflow to Query AD ...
We are trying to view the related lists generated by relationship records on the form on the service portal. It appears that OOTB only links to related lists that are specific record references are shown. We managed to configure a related list widget...
Hello, can i able to track my logs like when xx update set exported and all log Kindly share the points Thanks, Aravind.E
I have been though several articles regarding the Header Menu cloning issues. Some of them reference a GitHub link for steps to overcome the issue, but the link does not work .Can somebody please share the steps or a working link to clone a Header Me...
HiI thought this should be a straight forward question but I haven't been able to find a decent answer.We have variables inherited from the Catalog Item visible on the Request Item. Some of those are read-only others are not. This is controlled throu...
Is there documentation anywhere on the class SNC or SNC.UserCriteriaLoader? I cannot find anything...anywhere. I want to know the helper function that apply to user criteria.
Hi, Due to some reason my UI is changed to an older version, Can somebody tell me how to bring it back to UI 16. Thanks in advance
Hi all, I have a field type as duration. Field name is "Subscription" After exporting to excel I'm getting as in milliseconds I hope so. After transformation again Subscription field values is not updating as it remains empty. Kindly help. Thanks i...
Hi Team,I have requirement where there is a check box in User table , when ever user is given with ITIL role this check box should be automatically checked. If Itil role is removed automatically this check box should be unchecked.Roles are added to g...
@Hi All,I have created a portal for GRC application which is a scoped application of ServiceNow. I have created a new scoped application in which I have created a portal for GRC components.Everything works fine on the portal except for the Header Men...
Hi,Can someone please help me with the layout we have in the user form. I am looking to see how to add the Notification Field in the Incident/Service Request Form Field. For example a new Incident logged in Service Now shows the priority and impact a...