Join the #BuildWithBuildAgent Challenge! Get recognized, earn exclusive swag, and inspire the ServiceNow Community with what you can build using Build Agent.  Join the Challenge.

RITMs are not proceeding after approval from email approval

Abishek1998
Tera Contributor

‎02-08-2024 05:05 AM

So, I have two ticket but the workflow is not getting proceeded after getting the approval from mail. Specifically for 2 tickets. Any suggestions?

0 Helpfuls
  • 277 Views
2 REPLIES 2

swathisarang98
Giga Sage

‎02-08-2024 05:27 AM

Hi @Abishek1998 ,

 

Could you please share the snippet of workflow and the code where it is not getting processed ?

 

Please mark this comment as Correct Answer/Helpful if it helped you.

Regards,

Swathi Sarang

0 Helpfuls

Deepak_Thayyil
Tera Contributor

‎02-08-2024 05:30 AM

Are you using a flow designed in Flow Designer for this particular catalog item? It would be helpful if you can provide more context.

0 Helpfuls