Role that doesn't require a subscription still shows in subscription management

[David Sloan]

I have roles that do not require a subscription (they just decide which widgets are visible to a user in the portal). For some reason users who have been assigned this role show up under User Subscriptions for one of my licenses. The source says "System Entitlement" and the role for these users is only my role, which as "Requires Subscription" set to No. What do I need to do to fix this problem?

[Allen Andreas]

Hi,

When you open one of these line items, do you see anything that gives a bit more information as to why they're showing? From the outside in this list view, we can't see all the field data, but I'm wondering if clicking one of these, do you see the ability to manage it and remove those users, etc.

Perhaps something was adjusted during the upgrade, etc.

Worse case scenario, you may want to submit a ticket to SN Support for their assistance as they control the subscription management within a Production instance and it could be some new stipulation brought in, etc.

Please mark reply as Helpful/Correct, if applicable. Thanks!

[David Sloan]

No. Everything is grayed out. I don't even have the ability to delete the record even though it says it was created by me.

[David Sloan · Accepted solution]

I opened a ticket with ServiceNow regarding this problem, and they said this is related to PRB1492353 (System Entitlement shows confusing allocated values for user based licenses), which will be fixed in Quebec Patch 5, which is scheduled for release July 2021.

[Allen Andreas]

Hi,

I'm glad you opened a ticket with SN Support (which I mentioned above as a final thing you could do).

If any reply of mine above was Helpful, please mark it as Helpful.

Thanks! 🙂

[Erik Ohlin2]

Has PRB1492353 been fixed? I can't tell from the release notes. It seems to be listed in the release notes for 3 separate patches.

• Paris p9
• Quebec p4 hf1
• Quebec p5