Role that doesn't require a subscription still shows in subscription management

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David Sloan
Giga Guru

‎06-02-2021 12:09 PM

I have roles that do not require a subscription (they just decide which widgets are visible to a user in the portal). For some reason users who have been assigned this role show up under User Subscriptions for one of my licenses. The source says "System Entitlement" and the role for these users is only my role, which as "Requires Subscription" set to No. What do I need to do to fix this problem?

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David Sloan
Giga Guru

‎06-07-2021 08:46 AM

I opened a ticket with ServiceNow regarding this problem, and they said this is related to PRB1492353 (System Entitlement shows confusing allocated values for user based licenses), which will be fixed in Quebec Patch 5, which is scheduled for release July 2021.

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Allen Andreas
Administrator
Administrator
In response to Erik Ohlin2

‎07-20-2021 11:43 AM

Heh, yeah, I can see how that'd be confusing. Just looked and saw what you mentioned.

Since this issue was ongoing even a month ago, I would lean towards the hope that Quebec P5 solves it, if not, then yeah, they must be attempting to do so over and over and someone keeps throwing that in the patch notes even though it's not resolved.

Another ticket to SN may be needed to re-highlight this if it remains after Quebec P5.

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