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‎01-20-2022 10:18 AM
Hello All,
We are stumped on SAML User Auto Provisioning and hoping the wonderful community can help us out.
We have successfully setup a basic SAML integration with our ServiceNow instance. We are able to login through our SAML Provider and be authenticated and updated within our ServiceNow Instance. All good and relatively straight forward assuming we set the users SAML ID into their ServiceNow user record ahead of time.
We wanted to take the next step and configure "Auto Provisioning" of users. We followed all of the documentation and guides we could find. Alas, it seems we are missing a crucial step or misunderstanding one of the steps. No combination of settings and properties seems to get "Auto Provisioning" working upon login of a new user account.
Has anyone successfully enabled "Auto Provisioning"? Are there any tricks or gotchyas? Troubleshooting help?
Thanks for any help or insight may provide!
Solved! Go to Solution.
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‎01-20-2022 12:16 PM
Our user field in the SSO provider is email, and we are just coalescing on the email field we get from the IDP in the transform maps. I attached the field maps for reference.
Thanks,
Mike
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‎01-27-2022 04:50 AM
Thank you so much!
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‎01-27-2022 05:00 AM
Hey fantastic...glad to hear it is working for you!
Mike
