SAML Auto Provisioning Setup

tomcline · ‎01-20-2022

Hello All,

We are stumped on SAML User Auto Provisioning and hoping the wonderful community can help us out.

We have successfully setup a basic SAML integration with our ServiceNow instance. We are able to login through our SAML Provider and be authenticated and updated within our ServiceNow Instance. All good and relatively straight forward assuming we set the users SAML ID into their ServiceNow user record ahead of time.

We wanted to take the next step and configure "Auto Provisioning" of users. We followed all of the documentation and guides we could find. Alas, it seems we are missing a crucial step or misunderstanding one of the steps. No combination of settings and properties seems to get "Auto Provisioning" working upon login of a new user account.

Has anyone successfully enabled "Auto Provisioning"? Are there any tricks or gotchyas? Troubleshooting help?

Thanks for any help or insight may provide!

@jwagner

Mike Naputano · ‎01-20-2022

Our user field in the SSO provider is email, and we are just coalescing on the email field we get from the IDP in the transform maps. I attached the field maps for reference.

Thanks,

Mike

View solution in original post

tomcline · ‎01-27-2022

@Mike Naputano That did the trick! I believe I kept missing the coalesce setup!

Thank you so much!

Mike Naputano · ‎01-27-2022

Hey fantastic...glad to hear it is working for you!

Mike