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Resolved! Use of Workflow and Workflow state

Dear all, I am learning nfrom scratch the Service now platform as I am totaly new for it. I come to a point about workflow process for exemple in an order processing task. At one point of the Self pack fundamental training a chapter is explaining Wor...

wakespirit by Kilo Guru
  • 2118 Views
  • 3 replies
  • 0 helpfuls

Dynamic URL in 'Annotation' on a form

Hi, thereI have an URL in an 'Annotation' on a form, which opens another web site in a new window/tab. I wish to append a parameter to the URL so that it opens the target web site with a string in a search field on that site automatically. Here below...

ABR Website Link.png
leonverster by Kilo Contributor
  • 5319 Views
  • 4 replies
  • 3 helpfuls

Resolved! Close GlideModal from Angular/SP Page within it

Hello everyone, the constellation I am trying to make working is the following:  - I have a UI Action in the backend UI say to report time worked on INC - in the GlideModal of the UI Action I open the SP page in the iFrame - I need to close the Glide...

yevgeniypro by Tera Contributor
  • 1983 Views
  • 2 replies
  • 5 helpfuls

Dealing with email replies

We have an issue were INC are created for every replied to email, and is creating multiple tickets for the same issue.   Our clients do not send emails strictly to ServiceNow but its redirected from a ServiceDesk Email account on Exchange.   Our clie...

quentin_cobb by Kilo Contributor
  • 8399 Views
  • 9 replies
  • 0 helpfuls

Resolved! Field not visible when impersonating.

Hi, I have a reference field (Reporting code) in my custom table(Relocation) which is visible in admin role. When I am impersonating it to other user, the field is invisible. I have attached the screen-shot of the field for reference. Can someone ple...

Alok21 by Giga Expert
  • 1753 Views
  • 4 replies
  • 2 helpfuls

Clone Roles

Hello, I need to clone admin role to get the exact cloned_role with the same caracteristics of admin role. Have you any ideas please ?  Thank you.

moncef by Tera Contributor
  • 1559 Views
  • 4 replies
  • 1 helpfuls

Resolved! Is there way (public API preferably) to fetch list of CI's related to application service (like "List CIs" link behavior on business service display page)?

Business service display page has a link with caption "List CIs". This link when clicked returns related CI list. I want to fetch such list using API or Script. But I couldn't find any public API for the same. I also tried to write script but it retu...

Pratiksha7 by Kilo Contributor
  • 4251 Views
  • 5 replies
  • 1 helpfuls

Chat Alerts and Increasing Sound ....

Hi,Can anyone advise as to how I can increase the sound or notification more visible to the Service Desk.     Staff can potentially be waiting for more than 8 minutes for a response becuase Service Desk operations are not aware that there is someone ...

persephone by Kilo Explorer
  • 2885 Views
  • 5 replies
  • 0 helpfuls

Resolved! Two Modules of type List of Records for same table, how do I get them to display different list view, say default_view and processed_view?

I have two Modules of type List of Records for the same table.  Module one, let say Open, shows the list view for the default_list.  Module two, lets say Processed, show the list view for processed_view.  How can I accomplish this without the user ch...

Gus Navas by Giga Expert
  • 1354 Views
  • 3 replies
  • 0 helpfuls

Resolved! What does this mean? "Could not find a record in sp_rectangle_menu_item for column sp_rectangle_menu_item referenced in this update"

Hi all, I have found an issue in our instance when adding a menu item to the out of the box SP Header Menu. Am I doing it correctly? The item is a simple menu URL with "sp" and the name is Service Portal Home.     Merely a menu item to take you back ...

Ken24 by Giga Expert
  • 13897 Views
  • 3 replies
  • 1 helpfuls