How to send an image file in a REST call using RESTMessageV2 platform API?
Hi, How to send an image file in a REST call using RESTMessageV2 platform API? (Payload body content type : application/octet-stream) Thanks., Mohan..
Forum Posts
Restricting attachment types on record producer and service portal
I have a requirement in which i have to restrict the attachment type on service portal on a record producer, without putting the same restriction on any tables or any other catalog items/record producers. Please assist how I can achieve this? I don't...
Asset/CI Sync
We had an issue where the CI/Asset sync wasn't working in every case. I found out that it was most likely because product models were created without CI classes and/or Asset classes being defined. I rebuilt all of the product models and moved everyt...
Resolved! CMDB, Dependency view, CI, when to use and why ?
Dear all, I am new to service now and i am actually running the Self pack fundamental training. Once section I have cover is CMDB, CI, Dependency View, RelationShip editor,ImportSet, transformation Then at the end of the recap of the modules theire a...
Resolved! Multiple records in the related lists.
Hi, On my custom table(Relocation request) form, I have a related list showing records that are created from UI action 'Create Incident'. I created below defined related list with below details. However when there are multiple records mapped to a sin...
Resolved! Set a default View for all classes in the CMDB
Hi all, I nees to set a default view in the forms, different to the original "default view" proposed OOTB form the system. I have try to use the View Rule, but when one one of this is activated, the user can't change view.. My idea is to propose m...
The reports I find most useful for managing knowledge
As we're all aware, creating knowledge and having it available in the knowledge base isn't enough. You need to manage the knowledge after it is created. There's a few reports that either I or Erich Zirnhelt have created that provide me some insight i...
Resolved! Mid Servers fail to upgrade after Instance upgrade
This is probably the wrong area but, yesterday we upgraded our production instance from Istanbul to Kingston and everything went smoothly apart from the Mid Servers failing to upgrade. The Mid Servers are on devices which are shared for our Test and ...
Resolved! Using GlideAjax from the client script in a UI page
Hi, I have a requirement to create a GlideDialog Window from a UI action on the case form called 'Merge'. This window has both a reference field pointing to the case table and a multiline text field. This is working all fine. However the next step ...
Generate PDF document for each change request
I would like to1. to generate PDF view of object/records (It happens to be a Change requests https://xyz.service-now.com/change_request.do) and then send that PDF file to an email address and schedule this job for all changes those are approved this ...
Resolved! Running MID Server on Local Virtual Machine for Personal Instance?
I'm wondering if it's practical/possible to spin up a MID server for my personal developer instance, using a Linux VM through something like OracleBox or VMWare? Linux because it's free, and VM because I still want to simulate a machine that isn't m...
Increase Modal width
Hi, Is there any way to increase the width of the Modal. Actually in Modal am fetching the data from record producer, but that data is not fitting inside the default modal width. I tried changing the width of div in which am getting the data but it i...
Does anyone know what the undocumented Plugin "ServiceNow Antivirus Program" (com.glide.snap) does?
Just crossposting something I logged in HI incase anyone in the community knows anything about it... We're about to implement a measure to restrict certain users from being able to attach filetypes to ServiceNow which are at risk of being infected ...
Resolved! Adding a VTB task: Freeform vs Data Driven
Hi all, When adding a new card/task to a VTB, there is a difference in behaviour depending on whether it is data driven or freeform. A user has asked if it is possible to have the behaviours be consistent. i.e. When adding a task on a freeform board...
Resolved! Users seeing read only fields and cannot create records in Custom App
Hi all, Having some issues with some new Custom Apps that I've created on the platform. Up until now, the apps I have created have been for various IT departments and teams. As these users are already licensed ITIL users, there has been really no iss...
