ServiceNow Support (previously known as HI) account for Personal Developer Instance

[Keerthigasri R]

Hi,

I need to create a ServiceNow Support Account for my Personal Developer Instance. When I tried to access NowSupport with my instance credentials, it was giving me the error page which I have attached below. I have gone through all the related documents but could not find anything helpful.

Can someone help to find how to access ServiceNow Support Account for a PDI?

Thanks and Regards,
Keerthi

[Mark Roethof]

Hi there,

Why would you need a ServiceNow Support account for your PDI? Can you explain this a bit, maybe you are after something else that we can inform you about.

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020, 2021 ServiceNow Community MVP
2020, 2021 ServiceNow Developer MVP

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[Keerthigasri R]

Hi Mark,

In my PDI, I'm trying to access the App Store which requires ServiceNow-ID. From what I have gone through, looks like we need a ServiceNow support account to create a ServiceNow-ID. That is the reason I asked about it.

If there is any way I could create a ServiceNow-ID or access the App Store and install apps from it, Please do let me know on this.

Thanks
Keerthi

[Maik Skoddow · Accepted solution]

Hi

in one case, I contacted the vendor directly and asked them to provision the plugin to my PDI. After that, it was visible in the plugin list.

Unfortunately, there is no other way for PDIs

Kind regards
Maik

[Maik Skoddow]

Hi

you can only get access to the Support Portal if you manage customer instances.

And neither you will be able to see there your PDI nor you can do anything regarding your PDI. Support portal is only for Customer and their instances.

Kind regards
Maik