Script for Catalog Task routed to particular assignment team

[Jagadish10]

Hello Team,

I have a catalog item created. In the item description, I have created a workflow and attached to this particular catalog item.

Now, In the workflow, I have written a script to assign the task to particular assignment group based on the region populated on the task form.

Please note: Field 'Region' is one of the field on the task form.

Below is the code I have written, I'm not able to track the error in the code. Please help.

var America = US;

var reqForReg = current.request.u_region;

if(reqForReg==America)

{

task.assignment_group = 'Global Communications';

}

else {

task.assignment_group = 'Regional Communications';

}

Thanks

Jagadish

[Gaurav Bajaj]

Hi Jagdish,

Region field is on the sc_task table or sc_request table because as per your script, it looks to be on request table.

Please make sure you are referencing the right table.

var reqForReg = current.request.u_region;

Thanks

Gaurav

[Jagadish10]

Hi Gaurav,

Thanks for the reply.

I'm pointing to the task table and made the required change.

Even then, the script is not working. I also used 'US' single quotes as suggested by @Ashutosh Munot but nothing worked so far.

Are you seeing any other bug in my code ?

Script:

var America = 'US' ;

var reqForReg = current.task.u_region;

if(reqForReg==America)

{

task.assignment_group = 'Global Communications';

}

else {

task.assignment_group = 'Regional Communications';

}

Please note that both Global Communications and Regional Communications already exists in my groups list.

Thanks

Jagadish

[Ashutosh Munot1]

Hi Jagadish,

var America = 'US' ;

var reqForReg = current.task.u_region; // Also which type of field this is? Choice or reference and what value comes in this check as per below:

gs.log(reqForReg);

if(reqForReg==America)

{

task.assignment_group = 'As assignment group is reference field, here it should be sys id of group';

}

else {

task.assignment_group = 'As assignment group is reference field, here it should be sys id of group';

}

Thanks,

Please mark Helpful or Correct

[Jagadish10 · Accepted solution]

Hi Ashutosh,

I did go through the logs to find the bug, so that I can fix it. But it was difficult to read the logs and trace the error at right place.

So, I used the getDisplayValue() to avoid conflicts and it worked for me

I had to fumble as I'm new to writing scripts.

var america='US';

var region = current.task.u_region.getDisplayValue();

if (america==region) {

      task.assignment_group.setDisplayValue('Global Communications');

}

else {

  task.assignment_group.setDisplayValue('Regional Communications');

}

Thanks

Jagadish