search indexing problem on new knowledge article

[arebrot]

Hi.

Seems like the indexing of new article stop working this weekend.

All new KA created after sunday evening is not searchable in our knowledge base, anywhere.

We can view the new KA from Knowledge - Homepage - KnowledgeBase, when they are listed as last updated.

But no hit when we try seach in same page.

They are also listed in Knowledge - Knowledge Bases.

In incident window (knowledge view) only article made before the weekend is searchable.

There is not made any updates or so in the system in this period.

Any one else haveing this problem, or any clue where to start looking?

It may be an SQL problem, but then i may should have affected all KA, not only new ones..

[shruti_tyagi]

Hey The Nguyen,

If you are able to find article on global search that its not text indexing issue.

Knowledge homepage use search context, check these things:

In left navigation bar look for   'Search Contexts' under Contextual Search

Open search context and make sure you have Knowledge Base Search context activated and has correct tables under Resource Configuration

Thanks

Shruti

If the reply was informational, please like, mark as helpful or mark as correct!

[tay1]

Shruti,

That worked and fixed my search problem. Thanks for your assistance. 

The