Send email to a group in flow designer

Sakshi28
ServiceNow Employee
ServiceNow Employee

Is it possible to send an email to a group in Flow Designer from Send Email action?

 

8 REPLIES 8

Shawn McCormick
Tera Contributor

If you want to go the no-code route....

- Create an Action that looks up the group members in the sys_user_grmember table.

find_real_file.png

- Then loop through the collection of users and send the email to each.

find_real_file.png

Thanks @Shawn McCormick  , I am just confused about an action and a subflow. Could this be done as a subflow and what's the difference? Thanks

Community Alums
Not applicable

Sorry.  In my example when I said "Create an Action" I meant create an Action step within a Flow.  I didn't mean create a custom Action.

ladrian1610
Tera Expert

Hello, I was also wondering but it turns out we can do it very easily by going to the group form view, eg. "Network", opening the "Configure form", adding the field "Include members" and select the box.

As the hint of this field tells us: "Should members also get email when a group email is supplied?" that is exactly what we need.