Send SMS action for Flow Designer

Mukesh24
Kilo Guru

Has anyone had success with the 'Send SMS' action on Flow designer? Keep getting the below error when it executes. Tried dragging the pill for user field, made sure the user has email and mobile phone field populated with valid numbers, inserted a number manually into the recipients field, no luck.

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7 REPLIES 7

Robert T
Tera Contributor

Hoping to revive this question as I'm running into the same problem.

My flow has a trigger for when the assigned to user on an incident has changed.  The action is then to send SMS to the user. Testing it on myself, the email validation step is failing.

There does not seem to be any step in the action of the flow to give SN a data value for the email (only for the SMS message).

I have email and phone number on myself as user.

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Make sure you have an SMS type record in the cmn_notif_device table. After that is set, on 'Recipients' for the 'Send SMS' action you can set it to the user. So 'Assigned to' should work, assuming that user has an SMS notification device record.

That worked!