Service Catalog Variables Displayed in Requested Item

[jmiskey]

We are creating a Service Catalog which will be presented to users through Service Portal.   When a user fills out a request through Service Portal, the Variables from the Service Catalog are presented in the Requested Item (RITM) record (under "Variables").   However, we have a few issues with the Variables that are shown:

1.   Many of our variables are controlled by Catalog UI Policies and are only shown when certain selections are made.   However, it appears that the Requested Item record shows ALL variables in this Service Catalog, regardless of whether or not they appeared on the request the person filled out on the Service Portal.   We have a lot of conditional variables, so this is returning a lot of unnecessary fields we would like to not see (just causes confusion as to what is being requested).

2.   One of our Variables is a Label with Macro type that actually presents a radio button Widget.   It appears that the Widget (and its selection) does NOT appear in the Variables section of the Requested Item record.   So we cannot see what the person chose for this Variable.   Why isn't this variable showing up?

Thanks

[jmiskey]

Post the UI macro code here

Assuming you are referring to my second question, I am not entirely clear what you are looking for.

The Variable is of Type "Macro with Label".

It is controlled by a Catalog UI Policy, which once the proper conditions are met, just sets the following:

- Applies on a Catalog Item View: checked

- Applies on Catalog Tasks: checked

- Applies on Requested Items: checked

- On load: checked

- Reverse if false: checked

- Read only: Leave alone

- Mandatory: True

- Visible: True

There is no "code", other than what is in the Widget.

[SKum]

Hey Jmiskey did you get the solution for the your question #2?