Dear Now community,I am wondering what licenses I'll need for a new now instance so an implementation team can do their work. Planned is to set up different modules one after another so we'll start with a Service Catalog, Data Model and CMDB, then we...
HI All, I Know there are 3 types of script include but can you anybody explain them in simple terms and their usage/purpose. Please help.
Catalog Item - Image showing where the meta tags are defined in a catalog item. When entering the meta tag keywords in service portal search bar; the catalog item is appearing in the predictive search dropdown but not showing up in final search res...
Hello Folks, I have a table which stores images (of meeting rooms) as an "Image" The table structure is However, when a "My List" is configured in Agent Workspace to show the meeting rooms, the image is displayed as an .iix. I've tried setting up...
Hi, I need to prevent an inserted/updated in the cmdb_ci_business_app table when the source system and source system id values already exist in the table. This must only be taken in consideration when the source system and the source system id fields...
I have a client that wants to be able to create a request from within another requests item record. I copied the Create Request UI Action from Incident and added it to the item table. It works to the point where it generates the request but fails to ...
Hi everyone!Is it possible to post an announcement in the back end of ServiceNow? We will be upgrading the system from Quebec to San Diego and we want to post an announcement in both back end and portal about the system downtime. If this is possible,...
So, I have two ticket but the workflow is not getting proceeded after getting the approval from mail. Specifically for 2 tickets. Any suggestions?
Hi Team, I have to setup some custom UI actions in related list of table. But I am facing issues with below: 1. g_list.getChecked not working in Declarative action assignment - client script. I am using below code to get the sys_id of records which a...
I have an integration what is raising a catalog item, and here I would need a business rule to count how many times do we have a specific word in the variables called "External Description". I can fetch the value from that variable " var text = scReq...
Hello Everyone In major incident compose email can be handled by the user who have 'major_incident_manager' role only ? If its possible then How?
Hello,We have a customer we are developing some API and they want that in the incoming message (JSON) they ahve different sections, what is so far not an issue, except when it comes to the order creation, as it looks like this. "Rows": [ { ...
Hi All, I need to copy RITM work notes for a particular catalog item.I am not sure what to add in the query.Please help.Thanks,Sam
Need hide "Add attachments" button for a particular item, not on all widgets, in Service Portal. How can it be done?
When creating a new article in Orlando the Anchor is missing in the control pane. It is showing in the New York version. How do I activate this in Orlando? New York Version Orlando Version
