Hi Team, Oct 3rd, we have upgraded to Paris Version. We are receiving issues related to Emails cannot be opened in Incident tickets or RITMs. Users are receiving an error as "Insufficient rights to read the email body" when they were trying to click...
Hi, all.What is the maximum number of project tasks that a project can have?Please also tell the maximum number of child project tasks that a project task can have.I am not aware of any particular limit on the number, but I am asking for confirmation...
Hi All, I have a custom table(Employee)..in the employee form, I have a related list called "software support groups " where I want to show records that are having the category as "software" only. So I have added filter condition as below on the "s...
Hi, all.I have a question regarding the password policy.I would like to use a different password policy than the default, which is another password policy that is in place for instance.I was able to create a new password policy, but how do I configur...
Hi All, I have created a custom field reference to customer_account in the Requested Item table and added the read role.But still i am getting ErrorPart of the query on sc_req_item has been ignored because of read security rules on sc_req_item.u_acco...
Hi Team, I am facing issue in flow deisgner as "Invalid values passed to the API, details: Flow sys id is required to create a new action". Can anyone help me to get this resolved or to find rootcause of same. Any help is much appreciated! Thanks...
Hello All, I have a requirement in Security Incident that goes along the lines of the following. Add a CVE to a Security Incident TicketThat CVE will add all vulnerabilities related to it to the Security Incident. I have accomplished that part ...
Hello everyone,Im little bit struggling with this, dark mode doestn work correctly in KB home page, everywhere else it works as expected but just on home page it looks like this: as you can see search bar or profile information are in the dark mode b...
Hi All, i have activate Normalization Data Services plugin on my personal instance and when i am trying to download normalized data getting below error. does anyone face same issue/error. could you help here. R's, Bharath
I am trying to understand setManager method of LDAPUtils class. It is using GlideLDAPUserUpdate class. Is there any documenation on it? I tried to search in studio in all scopes. What does getManagerValue() does here?Is it receiving canonical form of...
Hi folksDoes anyone know what ports are required to be opened for MID server to connect with SCCM DB server (for discovery) and SCCM PS Server (for Orchestration)?ThanksNam
When I tried to create an account from the CSM/FSM workspace, the record don't insert.And the page don't refresh.This also don't work in the agent workspace.The UI Action is save and other records works good and can be created but in the Account (cus...
Is there a way to calculate a total from values in rows in a multi-row variable set (mrvs) into a variable outside of the mrvs on a catalog item? Use-case that I have is a user is entering in various tuition expenses in each row of the mrvs, and thos...
Hello All,I need to open an incident into workspace view instead of legacy view from global search of service now. For e.g - INC00011222 When I search it in a global search of now platform, it should open this incident record in workspace view not in...
Hi All, We just upgraded to Utah and now the portal search widget is not returning any article that isn't on an OOTB article template. We created a few custom article templates and these are not showing in the search when we search by name or even KB...
