Resolved! Knowledge Base Reporting
Hello All I have been asked to provide a report on who is accessing 2 specific Knowledgebase's Areas is this possible?They require as much info as possible?
Forum Posts
Resolved! What is the best practice for setting up data archiving and data deletion?
We are looking to set up data archiving and data deletion across all our instances and I am seeking some best practices and ideas from other Service Now users. Below are some considerations we would like to adopt in any policies: Cloning instances - ...
Universal request opened_for field mapping from record producer
I've created a record producer for a task extended table and have enabled universal request (UR Certified). When a record is created from the record producer, I want to map a custom field 'On behalf of' to the UR field 'Opened for'. When transferring...
Resolved! How can I Configure Read Access Controls with custom roles?
Hello!So I have 3 custom roles, let's say their names are x_admin, x_lead, and x_user. I'm working on the assessment instance table [asmt_assessment_instance] and I'd like to limit read on metric type "xyz" depending on the 3 roles above.So users wit...
Resolved! Send email notification if incident hasn't been assigned for more than 20 mins
Hello, I am trying to create an email notification that gets fired if the assigned to field is unassigned for more than 20 minutes. Not sure how to do this. I tried to just use logic from the email notification, but it does not seem to be working. Th...
Help with kb_knowledge table query
Hi all! I need help querying the kb_knowledge table on a record producer so I can attach the latest version of a kb article on the incidents it creates. var kbArt = new GlideRecord('kb_knowledge'); kbArt.addQuery('number', 'KB0107111'); kbArt.orderBy...
Processunity platform API Documentation.
Could anyone help in sharing the API documentation link for the ProcessUnity Platform if you have it handy. I tried to look for the same and not sure why the documentation is not easily available. I was able to look into one of their data sheet but ...
Resolved! How many Security Keys (YubiKeys) can I link to my account?
Hi, I get an error when I try to setup a second key. I would like at least 2 keys linked to my account. Here is the link in the screenshot. Web Authentication: An API for accessing Public Key Credentials - Level 2 (w3.org)Google allows me to associ...
Resolved! Creation and use of Service Account in servicenow.
Hii ,I am working on integration with snowflakes, for this i need to create new service account. can you help me with what is service account ?how we will create that?,what is use of service account ?and if i want to use existing one how can use that...
Resolved! ServiceNow Orchestration vs IntergrationHub
Hi, We are currently reviewing our Orcherstration licence and also looking into Orchestration training. As per the webpage it states the following: “Please note that Orchestration Fundamentals will sunset at the Quebec release (March 30th). Integ...
Resolved! Cancel workflow of a ticket using flow designer
Hi, I want to cancel the workflow of a ticket using the flow designer. currently in business rule using wf.cancel(current), I'm cancelling the workflow, but I am not getting any scripting option or OOB action to cancel the workflow for a ticket. Can ...
User stories
Hello friends , could please give me a link to find examples of user stories . I’m writing some for core configuration and incident management.thank you
Resolved! How to add a currency variable to Service Catalog
Hello Team - What is the easiest way to add a currency question using a variable please for a Service Catalog Item, for example: What is your card limit?Customer to enter an amount in hundreds ie $100 $200 or $1000 or $100.00 $200.00 or $1000.00 Than...
Resolved! Error on custom widget for Service Portal
We have a custom widget that is used on our service portal like a custom icon widget I would say. When the portal loads I notice the following errors in the logs:Error while fetching the host of the URL : https://XXXX.service-now.com/{{i.icon}}: java...
Update set
Hi,I have created an update set in one scope and made changes. Now, the scope has to be changed to global. Is that possible? Please give your valuable solutions/leads. TIA,
