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Resolved! LDAPUtils setManager

I am trying to understand setManager method of LDAPUtils class. It is using GlideLDAPUserUpdate class. Is there any documenation on it? I tried to search in studio in all scopes. What does getManagerValue() does here?Is it receiving canonical form of...

Giri6 by Tera Expert
  • 4628 Views
  • 3 replies
  • 5 helpfuls

Save button dont work CSM/FSM workspace

When I tried to create an account from the CSM/FSM workspace, the record don't insert.And the page don't refresh.This also don't work in the agent workspace.The UI Action is save and other records works good and can be created but in the Account (cus...

sfg by Tera Contributor
  • 763 Views
  • 3 replies
  • 0 helpfuls

Resolved! Workspace view

Hello All,I need to open an incident into workspace view instead of legacy view from global search of service now. For e.g - INC00011222 When I search it in a global search of now platform, it should open this incident record in workspace view not in...

shivani42 by Tera Contributor
  • 798 Views
  • 3 replies
  • 1 helpfuls

Contact Type Graph Report

Hey all,Looking to try and create a Trend Graph for contact types (Phone, Web, Email and Self Service), sorted monthly for the last 12 months and that allows me to filter between agents.Thanks!

Meaks00 by Giga Contributor
  • 263 Views
  • 1 replies
  • 0 helpfuls