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How to use the onboarding experience / guidance modal?

Hi there I'm wanting to make use of the Onboarding Guidance modal to display information to users as they log in. There's doco here on how to create one: Create an onboarding experience But there's no information I can find anywhere on how to trigger...

Community Alums by Community Alums  
  • 1183 Views
  • 3 replies
  • 0 helpfuls

Flow Designer Recommendation

Hello,I created a flow and it works fine. I have a requirement where the agent wants to be able to manually set the flow to any stage in the flow. This is in the case where the request had to be sent back due to any error in the process of the flow. ...

Leo42 by Tera Contributor
  • 500 Views
  • 5 replies
  • 0 helpfuls

A particular case of rolling SLA

One of our teams has a quite interesting SLA.  They work in 2 rolling shifts. A) 08:00-20:00 and B) 20:00-08:00. An incident occurring in Shift A, has 2 hours to be resolved. While in Shift B has 4 hours.  The issue is that when an incident happens i...

NikolasP1 by Tera Contributor
  • 327 Views
  • 2 replies
  • 1 helpfuls

How to make Dashboards read-only for users?

I create a number of dashboards in SNOW for my personal use, but want to be able to give users access to VIEW but not EDIT my dashboards (or the underlying reports used to create them). When I share a dashboard, SNOW seems to make me share each of th...

rlevine by Kilo Contributor
  • 1196 Views
  • 7 replies
  • 0 helpfuls