We have a requirement to set the RITM due date based on various options selected on the catalog item so that it reflects the relevant SLA of 3, 7 or 15 days.This can obviously be configured in the Schedule property of the workflow but we need to be a...
Hello, We currently have a JDBC Data Source and transform map set up to retrieve PO related data. Our problem is some POs are missing the PO Line items. I think this is probably because po line items are being added as the transform is occurring. Th...
Hello everyone. I've created a catalog item and created an After - Business Rule, to save the RITM and variables in a custom table. The code below creates a record in my custom table, but it's not the correct record. In the sc_req_item, this business...
I am a new flow designer user and bear with me on a simple question. First approval is to a group. If they reject it sends notification to the author. If first approval is approved, it goes to manager approval . Seems very simple but I think I may...
Hello, I'm in the process of building my first catalog item for our new SNOW instance. At first I had no issues building the catalog, clicking "Save" and then "Preview" to view what I had built. But now I'm unable to see the questions I have created....
We have several users designated to create templates on behalf of their respective teams. These users are creating templates and making it so specific teams can see the templates (group option). However, we are seeing that the users in these groups c...
On the Approval for a record, i need the rejection comments mandatory on Portal. Same is achieved by cloning the Approval info widget with the below code. However i need it to be consistent on portal on the index page containing Approvals widget. can...
We have a long running transaction in the Active Cluster Transactions table. I am need help determining what object is running. I can see from the URL it is Flow Engine Event Handler. But I am trying to understand if this is a specific flow or j...
Hello. I'm trying to save my catalog variables in my custom table fields with an After Business Rule. Could anyone tell my why this isn't working? Or should I script it differently. I want to save them after I submit my catalog item.(function execute...
I have two tables "ABC" and "PQR".Both table contains same fields. In ABC table I have 100 records I want to pull all 100 records in table PQR using script.How to do that?
I have a catalog item that needs to use a Variable Set that is used in another catalog item. That part is easy. The hard part is that they want to modify the set. (I'm lazy) It is a lot of either copy and pasting or typing to recreate it the way th...
Our company switched to the new UI and it seems that the Minimize Navigator button is missing. How am I supposed to minimize my pinned favorites so they don't take up inches of screen real estate?As it is now I have to keep going up to the top to ope...
If I am using CONFIGURABLE (not legacy) agent workspace, and I want to have multiple views of the same table (dependent on the roles of the user), how can I do this?For ex when viewing with configurable agent workspaceAgent hasRole 1Form showsField A...
Couple questions on the menu options in the new Next Experience in San Diego. 1: Is there a way to collapse all apps in the ALL menu? For instance in old UI you could click the icon twice to collapse allold - new - 2: Is there a way to get just th...
Hello, We have an agent that is currently having an issue accessing and downloading attachments on her cases in Agent Workspace. She can see attachments that are attached to the case in the Activity Filter but when she navigates to the attachment sec...
