Service Portal Filter breadcrumb widget like HI

JR Guieb · ‎05-16-2017

A requirement we have here is allow our users to view open incidents and request along with their closed incidents and requests. The My Request page only lists the open incidents and requests. I was hoping if I put the Filter Breadcrumb in the My Request page it would allow our users to use the filter conditions to search for their closed incident and request. But when I used that widget it only show All

This is how it looks like in our instance:

I was hoping it would look like how the HI page looks like:

Do I have to modify the clone and modify the Filter breadcrumb widget to do this?

The SN Nerd · ‎05-16-2017

Have you looked at the Data Table from URL Definition Widget?

It has breadcrumbs and a list of records, but without the tabs you see in HI.

ServiceNow Nerd
ServiceNow Developer MVP 2020-2022
ServiceNow Community MVP 2019-2022

JR Guieb · ‎05-17-2017

Hi Paul,

When I put the Data Table from URL Definition in it requires the end user to select a table and then when selected it still doesn't show the breadcrumb.

Here is a screen shot. I don't know if I am doing something wrong.

Layouts

Container
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Widgets

Actual VS Allocated Analytics
Actual VS Planned Analytics
Approval Info
Approval Record
Approvals
Barcode
breadcrumbs
Breakout Game
Business Services Status
Calculator
Cancel Request
Carousel
Catalog Content
Cool Clock
Copy of Approval Record
Count
Current Status
Data Table
Data Table from Instance Definition
Data Table from URL Definition
Data table with Filter
Demand Bubble Chart
Demand Total Cost
Dhtmlx Gantt
Filter Breadcrumbs
Form
Gantt And Bubble chart
Gantt And Status Report
Header Menu
Hello World 1
Hello World 2
Hello World 3
Homepage Search
HTML
Icon Link
Icon Menu List
KB also in Category
KB Article Comments
KB Article Page
KB Categories
KB Categories - KBv3
KB Category Page
KB Most Viewed
KB News
KB Search
KB Top Rated
KB Topic Articles
KB Topics
KB View
KB View 2
Language Switch
link-button
List Respond
Login
modal
My Favorite Tags
My Request test
My Requests
My Surveys
My Team
News Ticker
Organization Chart
Planned Maintenance
Popular Questions
PPS Filter Component
PPS Header
PPS Header
PPS Qualified Demands
PPS Resource
PPS Workbench Navbar
Program Header
Project Actual Vs Allocated
Project Budget Vs Actual Report
Project Executive Status
Project Information
Project Overall Status
Project Status Changes
Project Status Comments
Project Status Header
Project Status Issues
Project Status Milestones
Project Status Report
Project Status Risks
Project Weekly Status
PW Fiscal Period Selector
PW Legends
PW List
PW Planning Steps
PW Risks/Issues/Change
PW Status Report
PW Step 1
PW Step 2
PW Step 3
PW Step 4
Request Fields
Requested Items
Resource Allocations
Resource Availability
Resource Availability - Requested
Resource Plans
Resource Plans - Requested
Resource Portal Header
Sample Footer
SC Catalog Item
SC Categories
SC Category Page
SC Order Guide
SC Popular Items
SC Save Bundle
SC Saved Carts
SC Shopping Cart
SC Shopping Cart test
SC_CAT_item_fix
Search Nav
Search Page
Service History
Service Portal Config Overview
Service Status
Service Status Legend
Service Status Subscription
Sessions
Set Target
Simple List
Single Icon Menu
Site Analytics
Slush Bucket
SN Filter Widget
SN Filter Widget Modal
SN Form
SN List
sp-variable-editor
SQANDA Create Question
SQANDA Question
SQANDA Related Questions
Stock
Stock Footer
Stock Header
Subscribed Questions
Table Reference
Tagged Question List
Take Survey
Target VS Planned Analytics
Test Context
Ticket Attachments
Ticket Conversations
Ticket Fields
Ticket Location
Track Portfolio
Typeahead Search
Unordered List
User Profile
Variable Currency
Variable Percentage
Variable SSN
Weather
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x-we-empty-state

- - Home
    My Requests
- - Data Table from URL Definition
    Select table on field below or specify on URL ?id=list&table=table_name
    
    My Incidents
    test
    INC0010022 • 5h
    test
    INC0010023 • 5h
    test
    INC0010010 • 29d
    test
    INC0010001 • 2mo
    Rain is leaking on main DNS Server
    INC0000016 • 6mo
    JavaScript error on hiring page of corporate website
    INC0000040 • 6mo
    Can't launch 64-bit Windows 7 virtual machine
    INC0000019 • 6mo
    Sales forecast spreadsheet is READ ONLY
    INC0000018 • 6mo
    
    Requests
    testing item
    REQ0010034 • 5d
    testing item
    REQ0010033 • 14d
    testing item
    REQ0010032 • 19d
    testing item
    REQ0010031 • 19d
    testing item
    REQ0010026 • 23d
    testing item
    REQ0010025 • 23d
    testing item
    REQ0010024 • 27d
    testing item
    REQ0010021 • 2mo
    testing item
    REQ0010020 • 2mo
    testing item
    REQ0010019 • 2mo
    testing item
    REQ0010017 • 2mo
    testing item
    REQ0010016 • 2mo
    testing item
    REQ0010015 • 2mo
    testing item
    REQ0010014 • 2mo
    testing item
    REQ0010013 • 3mo
    testing item
    REQ0010012 • 3mo
    testing item
    REQ0010011 • 3mo
    testing item
    REQ0010010 • 3mo
    testing item
    REQ0010009 • 3mo
    testing item
    REQ0010008 • 3mo
    First 20 of 28 shown
    
    My Requests
    testing item
    REQ0010034 • 5d
    testing item
    REQ0010033 • 14d
    testing item
    REQ0010032 • 19d
    testing item
    REQ0010031 • 19d
    testing item
    REQ0010026 • 23d
    testing item
    REQ0010025 • 23d
    testing item
    REQ0010021 • 2mo
    testing item
    REQ0010020 • 2mo
    testing item
    REQ0010019 • 2mo
    testing item
    REQ0010017 • 2mo
    testing item
    REQ0010016 • 2mo
    testing item
    REQ0010015 • 2mo
    testing item
    REQ0010014 • 2mo
    testing item
    REQ0010013 • 3mo
    testing item
    REQ0010012 • 3mo
    testing item
    REQ0010011 • 3mo
    testing item
    REQ0010010 • 3mo
    testing item
    REQ0010009 • 3mo
    testing item
    REQ0010008 • 3mo
    testing item
    REQ0010007 • 3mo
    First 20 of 27 shown
    
    Simple List
    No preview available

Catalog Itemsc_cat_itemRequested Itemsc_req_item1791 results are available, use up and down arrow keys to navigate.One result is available, press enter to select it.1791 results are available, use up and down arrow keys to navigate.100 results are available, use up and down arrow keys to navigate.100 results are available, use up and down arrow keys to navigate.100 results are available, use up and down arrow keys to navigate.20 results are available, use up and down arrow keys to navigate.

JR Guieb · ‎05-17-2017

Whoa I don't know what happened there with my previous reply but let me try to post this again.

When I used the Data Table from URL Definitions it didn't give me the breadcrumbs and it was requiring the user to select a table. I am not sure if I missed something when putting that widget in the My Request page.

The SN Nerd · ‎05-17-2017

The bread crumb comes from the URLsp?id=list&table=sc_req_item&filter=u_raised_by%3Djavascript:gs.getUserID()%5EORu_raised_for%3Djavascript:gs.getUserID()%5Eactive%3Dtrue%5EEQin tool

This widget doesn't have the in tool filter capability if that is what you are looking for.

ServiceNow Nerd
ServiceNow Developer MVP 2020-2022
ServiceNow Community MVP 2019-2022

Service Portal Filter breadcrumb widget like HI

Data Table from URL Definition

My Incidents

Requests

First 20 of 28 shown

My Requests

First 20 of 27 shown