Hi, We have enabled the system property 'glide.ui16.emailStreamResponseActions' to display the Reply, Reply All and Forward buttons on emails in the activity list. This works fine and as expected. I have had some feedback from our business users that...
When glide.ui.journal.use_html is set to true, agents can paste images into Additional Comments and Work Notes. The trouble is, when the comment is posted, the activity shows an entry for image uploaded which is customer visible. Any way to stop th...
Hi there, I would like to hide the 'New' button on the Catalog Tasks Form if the corresponding Requested Item is in closed state. Where can I add this condition to the UI Action so that the button is no longer visible on Agent Workspace? I tried Act...
Hi Experts, We are facing issue that Virtual agent Proactive triggers are working only in Incognito mode only and not it normal browser,Is anyone else facing the same issue?Please do let us know. Thanks,Anu
When the "Amount of data copied from large tables" is set to 90 days, the documentation shows: "Clones the number of days of historical data from large source tables, including task, pa_scores, and metric_instance. By default, the target instance rec...
i want to replace current flow which is active on OOTB normal change request with custom workflow? is it possible? how?
I am working on a public catalog item (Record Producer). I have an attachment type of variable there, which I want to make public. It is visible to the public users, but when they're trying to attach something there, it just keeps on loading and does...
Hi All, I used SCIM2Client API to sync user(sys_user) to 3rd party CC platform. It works well in the most use cases but not for Active column. When I enable or disable the Active Column by User Admin, the SCIM Client logs has following errors: Encoun...
Hi experts, in the UI builder, I trigger a flow and want to show a loading screen to the user while the flow is still running.To this end, I've added a button to trigger the flow. The following client script is executed when the button is clicked: fu...
Hi everyone , im trying to set a fixed value to a field in a workspace form , but no matter what i do it won't change The field "consumer should change to "Guest" when i click on the following buttonthis button is defined in UI builder and controlled...
After updating to Jakarta the system keeps promting me to use the dashboard instead og the homepage - but how do I get the Dashboard to refresh every 5 minutes as the Homepage does?
Hi Guys, I have bunch of CR's as close to 30-35 how can I bulk approve the CR. can anyone suggest the solution please its important. Thanks!!!
Hi All, The field Name in Column label is Displayed in the Form. Where as the Column name will be backend value of the Field. But in my case the column name and column label are same for (u_user_region & u_user_country) and No One modified/changed t...
I am working on service operation workspace, so this is the edit button on incident list view , when i select any record and click on this button this form appear, I want to change the alignment of fields ,I want requestor to come first and then numb...
We are creating an ATF test case for a catalog item that contains a multirow variable set. The test case is failing at the "add row to multirow variable set" step and not processing the further steps. Has anyone faced similar issue?
