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MetricBase issues in my PDI

Hi, I noticed that MetricBase plugin has some issues in my PDI running on Tokyo version. Here is my instance URL: https://dev119117.service-now.com/ After checking the stats, I see some issues on MetricBase plugin connectivity. Due to this I am unabl...

Is approver_user role counted as license ?

Hi, Looking for clarity around license usage, we have several non fulfiller users in the system, but they need to approve RITM's which would require approver_user role. Does this role consumes license ? there are mixed post around it on internet.

Create a Child RITM for a parent RITM

I am developing a catalog item "Create Access" which has 4 variables in form level "User Name" , "Email" , "Duration" , "Description". I am also created another form "Create Access - Child " with same 4 fields which will be generated as a child to "C...