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Forum Posts

Resolved! Does impersonation affect the impersonated user

In an actual ServiceNow product, will the admin impersonating a user be able to make actual changes to that user's ui/settings/work etc, or is impersonation only for the admin to test what the user is able to see or do without impacting the user's ac...

Yi Ming Song by Tera Contributor
  • 1950 Views
  • 5 replies
  • 2 helpfuls

Add Groups when Creating Knowledge Base

Hi Team,Question, are we able to add groups as the 'Owner' and 'Managers' field when creating a new Knowledge Base? Meaning I am able to select a specific group (i.e Change Manager) in the owner and managers field? 

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AB06 by Tera Contributor
  • 314 Views
  • 1 replies
  • 1 helpfuls

RITM SLA Not Triggering

Hi, Can you guys please assist, I am struggling with configuring an SLA that has to trigger notifications at least twice (at 50% and 100%). I have configured the SLA and the flow designer but they not triggering. Can you guys please guide me on how d...

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