Service Portal KB article does not show the images for End users

[sriram9]

Dear Team, 

We have created multiple knowledge articles in servicenow.  We are now facing a strange problem where the images in the article could not seen when an enduser opens the article from the portal.  Instead of the images, we could see "image not loading" error icon.  Any help on this is greatly appreciated.

Thank you in advance.

Regards,

Sriram

[Mohit Kaushik · Accepted solution]

Hi Sriram,

Try referring the below links, you might get some help

https://community.servicenow.com/community?id=community_question&sys_id=2d9c4d9bdbc2db447b337a9e0f96...

https://hi.service-now.com/kb_view.do?sysparm_article=KB0692733

Please mark this correct and helpful if it resolves the query as per the impact.

Thanks,

Mohit Kaushik