Service Portal - Knowledge ratings

[emma_a_vickery]

Hi, we are looking to use the Knowledge ratings (was this helpful yes/no) on the Service portal but they aren't showing up

They are activated in our instance (Knowledge Properties - ratings), set to public and showing within the instance but not appearing in Portal articles.

Would anyone know how to activate these on portal articles?

thanks

[tomleg]

Hi Emma,

There is no such thing on service portal for the 'Helpful' function that I can see. One thing I can see is that the out of box widget of 'KB Article Comments' is buggy. They have a section of code that displays the result of the helpful result bundled with comments but the thumbs up/down icon never appear. That can be fixed by:

1. Duplicating the widget

2. Replace the following lines:

<span ng-if="feedback.useful">

          <glyph sn-char="thumbs-up" ng-if="feedback.useful == 'yes'" />

          <glyph sn-char="thumbs-down" ng-if="feedback.useful == 'no'" />

      </span>

With

<span ng-if="feedback.useful">

          <glyph sn-char="thumbs-up" ng-if="feedback.useful == 'Yes'" />

          <glyph sn-char="thumbs-down" ng-if="feedback.useful == 'No'" />

      </span>

3. Replace the out of box widget with your custom one on the kb page in service portal.

To put the actual Helpful? question just like what you can see on the backend view, you need to create your own service portal widget and add it to the kb page in service portal. Perhaps look at UI Macro 'kb_view_ratings' and you can leverage off that. Hopefully I can get around trying it myself and reply back if you haven't already come up with a solution

[ibnathan]

I tried this and it did not work. I'm experiencing the same issues described in the topic.

[VJ4]

Hi Thomas,

Have you had any luck with implementing the 'Helpful' feature on Helsinki at all?

Thanks,

VJ

[manojkandimalla]

Can you provide the screen shot of that rating stars. Are they appearing as square boxes in chrome and empty in IE??