Service portal widget 'Form' Save button not working

[Mclane]

Hey All,

I have a custom page on our service portal that has only one widget on it (Form). When any user pulls up the form in the Service Portal and makes a change to a form, there is an option to save using the button called 'Save (Ctrl + s)'. When clicked, the button isn't saving any changes to the form at all. The page doesn't attempt to reload so it seems as if the button is broken. Basically I need to allow users to change the State field to Closed Complete on a catalog task and then save the form. They can change the state, but cannot save.

I have seen a few posts about the JSON option in the widget 'Disable UI Actions on Form' needs to be unchecked but the value needs to be false. I tried cloning the widget and making one with this line commented out in the server side script, but no dice:

data.disableUIActions = options.disableUIActions || false;

I've seen this works for several others but it's not working for me. I made sure that the widget I cloned is now on the page replacing the OOB widget I was using.

Any ideas?

Thanks

[Mclane]

No worries, I appreciate your help! I have a ticket in with the ServiceNow team.

[sachin_namjoshi]

please comment out disable ui action in server script(below line) of your widget

//data.disableUIActions = options.disableUIActions || false;

Regards,

Sachin

[Mclane]

Hi Sachin,

I have tried this but unfortunately the Save button still does not work.

Thanks

[manibaig]

Anyone has a solution to this? i am facing the same issue

[TSP666]

I just came across the same issue in my instance Kingston Patch 12.

Was there any feedback from Servicenow support ?