created catalog item in the wrong application, how to move to global?
i created and finished a catalog item in the wrong application. How can i move it to global?
Forum Posts
How to find columns information of every CMDB tables?
Is there a simple way to find what columns stores what data in CMDB tables. I found "CMDB tables descriptions" documentation which explain about tables but there is no column information. For example, if I want to store kernel data like name , releas...
Copy Test Steps - ATF
Hi All, I know that we have a UI action on the Test called 'Copy Test' , we are able to copy the entire test along with test steps. My Requirement is to copy individual test steps while creating test steps with out copying the entire test . Please le...
Resolved! In Flow Designer, how can I get the current login user?
Hi Guys, In Flow Designer, what is the command/syntax to get the current login user? Thank you!
I would like to run powershell exchange scripts on the mid server. How would I go about doing this?
I would like to be able to write a step in my mid server script file to login to exchange online (Connect-ExchangeOnline) and run a simple line of powershell.ie Add-MailboxFolderPermission -Identity john.doe@123.com ........... From what I can tell, ...
Resolved! How to make a Virtual Agent(Chat Bot) Public
Hi, I have developed a Virtual Agent(Chat Bot) according to my business and deployed in Service Portal. Now my customers are asking to deploy it in the other applications which is owned by my company. How would i achieve this. How can make my Chat Bo...
Need documentation that explains why these accounts access our instances for audit: usagestat.sync@snc, instance.scanner@snc, or system@snc
For audit purposes, we have a need for documentation we can point to that explains why these ServiceNow accounts access our instances: usagestat.sync@sncinstance.scanner@sncsystem@sncHas anyone been able to get this from ServiceNow before, or can poi...
How to display a variable's label instead of its value on catalog task?
I have a question on how to display a variable's label instead of its value on catalog task?Here's what I see on the catalog task, it's showing support group's value, instead of its label name or display name: Here's what I put on the flow to have ...
Resolved! why doesn't every outbound email have a watermark
Why doesn't every outbound email have a watermark.I have noticed that not every outbound email generates a watermark record. I have looked for a BR that creates the Watermark records but couldn't find one.I thought that since the purpose of the Water...
Knowledge Base article ordering
Has anyone determined a method of sorting Knowledge Base articles? It appears the articles are automatically sorted by published date. Is there a way to arrange the articles alphabetically or even a custom order?Stephen Pridmore
Service Catalog catalogs/items missing in platform (Modules)
Homepages were deprecated and now the Self Service > catalog, Service Catalog > Catalogs, Catalogare empty for non admin users.
How to download Templates
Hi,While creating a ticket in service portal page instead of creating 10 tickets i want to create one ticket and remaining 9 tickets want to add in the attachments, for that i have attachment field. suggest me with these if i click on that attachment...
How to set form view based on value using onload client script
Hi ,I am trying to set form view based on the value in form using onload client script.I have tired with switch view method , but the page is loading continuously . please help over here Thanks & Regards,kalyani
TinyMCE Stylesheet Location
I am in need of assistance with two items related to the TinyMCE editor as part of an effort to keep Knowledge Article authors from having to edit the source HTML, as well a having found the Updates to the TinyMCE 5 HTML editor product doc that says,...
Run or call flow designer based on user role?
Hi All, Has anyone found a way to call a flow designer by checking a user's role? Or run a flow if a user has a specified role? Basically i have created a flow in flow designer to auto assign tickets from the first email reply from the support agen...
