Service portal widget 'Form' Save button not working

Mclane
Giga Contributor

Hey All,

I have a custom page on our service portal that has only one widget on it (Form). When any user pulls up the form in the Service Portal and makes a change to a form, there is an option to save using the button called 'Save (Ctrl + s)'. When clicked, the button isn't saving any changes to the form at all. The page doesn't attempt to reload so it seems as if the button is broken. Basically I need to allow users to change the State field to Closed Complete on a catalog task and then save the form. They can change the state, but cannot save.

I have seen a few posts about the JSON option in the widget 'Disable UI Actions on Form' needs to be unchecked but the value needs to be false. I tried cloning the widget and making one with this line commented out in the server side script, but no dice:

data.disableUIActions = options.disableUIActions || false;

I've seen this works for several others but it's not working for me. I made sure that the widget I cloned is now on the page replacing the OOB widget I was using.

Any ideas?

Thanks

10 REPLIES 10

I believe it was supposed to be fixed in next release