ServiceNow on-premise - demo for local installation

[aceh1]

Greetings to all,

I want to learn ServiceNow on-premise local installation steps for our customers. I will gain experience for important points. (server/db network configuration)

I need ServiceNow iso image/trial/guide for this case. Can your suggest me please?

Thank your so much

Regards

[Anurag Tripathi]

There are some on premise instances of service now i have never come across any installation guide or something for this. Basically what the customers who implement SN locally is that they create there own cloud, they have there own server team, app team and DB team. It definitely is 3 times more complicated than any normal SN implementation. SN handles the initial installation but limited support later on. There are more cons to this than pros.

[charlescedwards]

Robert,

Using SN SaaS is not the issue, I'm doing a implementation of SN CMDB utilizing Discovery to populate the database for a large government agency.   In house security does not have an issue as long as communication is outbound to the instance. Since scripts are handled at the Instance and sent to the Mid Servers, Bi-directional communication is not allowed. Specifically Discovery touches (Payment Card Industry) PCI segments which would bring the Cloud Instance in Scope for PCI compliance.   What would possibly be the ramifications of taking a hybrid approach, the Prod Instance remains in the cloud and continues..Business as Usual. A minimal On-Prem Instance would allow Discovery to go out and do its thing without the touching the Cloud security concerns. Discovery populates the On-Prem CMDB on some scheduled basis (i.e. once per day or once per week).   The On-Prem Data Set is then loaded to the Prod Instance in the Cloud...Security concern resolved. Right????

[Uncle Rob]

Hey look, I'm not the guy saying "on prem" is an absolute evil.   I was one of the first few customers to get an on-prem install.   I'm saying ServiceNow doesn't lean into that business model, and traditionally haven't enabled partners to advise their customers towards on-prem.   Its not what ServiceNow's business is tuned for.

Would a hybrid approach work?   Maybe... if ServiceNow architected their system that way, which they haven't.

[sonny8750]

Hi,

I have executed an on Premises SNOW installation with simple guidace from ServiceNow architects.

(a) Determine the Env where you need to perform the installation in your env. possibly a private cloud or internal network. You will need about three instances at least to cover DEV / TEST and PROD. Obtain the installation files from SNOW Support for the version of interest.

(b) The first thing to consider and install is to determine the size of your DB needs, then create the DB instance with MySQL v5.5 ( supported version for Calgary, Berlin or fuji Release)

(c) After Step 1 above, Then you need to build/install the Web Interface (Java engine, Apache Engine and WebSphere components) using the supplied installation code set, update versions and drivers as recommended.

(d) Your instance should come up on port 8000 (Default) and connect / initialize the MySQL Database and crete the SNOW Schema etc and objects.

(e) After Step (d) above, you can access your instance via the local target host and PORT info   ( https://IP_ADDR_SRV:8000 ) for example.

(f) Logon to the instance as built with your Instance Admin Login ID and Password.

I hope this helps

[shuguang2]

Hi,

our company is looking into installation of an on-premise ServiceNow. We do have a cloud instance already, but for part of the Business in the company, the whole infrastructure incl. IT support is in an isolated Network. Cloud solution is not allowed.

So assuming initial installation is no issue (either ServiceNow send someone, or we do it ourself based on a guide), do you have any experience on the subsequent maintenance activiity, e.g. upgrade, cloning, backup. etc.

ServiceNow was suggesting a VPN connection to our network, but that's not allowed. So it means somebody needs to be on-premise to perform the task. Does ServiceNow share instructions?

Thanks in advance for sharing, if anybody has experience