CI Attributes and Definitions
I am looking for Configuration Item attributes available OOTB and their associated definitions. Can someone point me in the right direction?Thanks.
Forum Posts
Resolved! Table Name field type not displaying all the tables
Hi Guys,I have got a table created in a scoped app (not global) and in there I have a field with 'Table Name' type and I need to select other Global tables outside the scoped app but I can't see the global tables. Is there a way I can by pass this re...
Accessing a sys_attachment (Table Name = ZZ_YY<table name>) using sys_attachment.do?sys_id=
I have added a new field to the Knowledge Article table (kb_knowledge) which is of type "Image" so that an animated gif can be attached to a knowledge article. Apparently, the image is stored in the sys_attachment table. We have configured our SN ins...
CMDB: CI Attributes (Owned by vs. Managed by)
Hi The CI Class "Hardware" [cmdb_ci_hardware] has multiple Reference fields targeting the User Table. - Managed by - Owned by- Assigned to - Supported by Is there any documentation out there which describes which one is for which use case? -> e.g. Jo...
Resolved! 2020 LDAP channel binding and LDAP signing requirement for Windows
Does ldap (non ldaps) integration using the Mid server work with ldap signing and channel binding? I'm asking because this will be mandatory soon and I couldn't find anywhere in the docs that it addressed it explicitly. 2020 LDAP channel binding and...
Resolved! Get value of sn-choice-list in server script in widget
I have a sn-choice-list as such: Which shows me list of countries. <sn-choice-list sn-model="c.cmp_country" id="cmp_country" name="cmp_country" placeholder="${Company Country}" field="country" sn-options="data.cnt" sn-value-field="value" sn-text-fiel...
Resolved! Hide menu items in header widget on the login page and display after user is logged in
Hi All, I have a custom service portal and when user try to access the portal using url and portal suffix: https://<vendor-name>.service-now.com/<portal-suffix> But on the login page , I want to hide the header menu items as the user is not logged in...
Public form on Service Portal
Hello mates, I do have an important question on a subject I am struggling until now.We do have a public portal, with a public page, a public widget and a public record producer.This form contains 15-20 questions and it works well for unauthenticated ...
Resolved! How do I disable the 'Toggle Template Bar' from the 'more options' menu.
I need help - if it's even possible - to disable (hide / remove) the menu option for "Toggle Template Bar" when a user is viewing a record in an application extended from the Task table. I read KB0564223 (Cannot hide Toggle Template Bar option...
Sticky notes not saving on dashboards
We have created a dashboard and have placed a Sticky Notes gadget at the top for users to leave messages on, once the page refreshes it clears what has been entered and returned to the default text.Is there some setting we need to enable to allow it ...
Resolved! I Can see two different versions of Change application on 2 different instance of Quebec Versions. Can someone tell me why it is happening?
Hi Everyone, I have 2 different instance of Snow and both have Quebec version but when i am opening Change -> Create New - i can see two different kind of UI, although both instance have nearly everything as same - Scope, Users etc and there is no wa...
Resolved! WebDAV to Knowledge Result
Hey folks, I am attempting to understand how a WebDav import of external content for Knowledge Management would work, but I am confused by some of wording in the documentation for this. At the end of the documentation, it states: Result "For each f...
Templates not appearing in toggle bar
Hi ServiceNow Community,When I go to create a new Knowledge article, my templates aren't appearing in the toggle bar even though there are multiple:The templates only appear once I create a new template:It does show when you right-click on the header...
Resolved! Using System properties in email layouts
Is it possible to read System properties from email layout? We would like to read ie. fonts and notification colors from system properties instead of hardcoding those to the email layout. I haven't figured out a way to access system properties from e...
Resolved! Advanced Reference Qualifier not working in Portal for Catalog Item
We have a variable set that asks for a Building location (type of Reference) then we ask users to select a Floor (also type of Reference). For the Floor variable I did the following in the Advanced Reference Qualifier:javascript: 'u_building_locatio...
