We have a process that we are looking into moving into ServiceNow. We think that it would involve the CMDB and Task tables. I have not been able to find a straight answer online about extending those tables. Does extending cmdb_ci count against licen...
Hello All, I want to provide access for Scheduled jobs to the users to create recurrence cases, incidents e.g. daily weekly monthly incidents using standard templates. At present scheduled job module has "Admin" access but I dont want to give admin r...
Percentage of health Dashboard for our instance is poor because of heavily customization . we would like to increase percentage of health Dashboard . what would be an options apart from customization which will help for increase percentage of health...
I am trying to validate a variable is read-only or not on the RITM in UI16 using ATF. From the "Field State Validation" or "Field State Validation (SP) " steps, unable to set the Variable in "Read-only" condition. If anyone knows how to select the v...
Hello, Is there a way to retain existing values of the field when using a transform map? My requirement is for example I have this record on group table: group name = cab approval type = itil Then I'm using transform map to update this record. The da...
How single assessment/survey can be taken by multiple users?
Hi, Im looking for information about the limit of APIs that can be consumed by second in order not to affect the performance of the instance. My customer is looking to have 10 integrations for CSM, a mix of inbound/outbound/bidirectional such as What...
We have integration Hub and were looking for an idea of costs for various Spokes
Understand that apps are certified for a given release, but can I be sure that I can use a solution with ServiceNow running on an instance on the GCC?
I have a very simple data source that is populated via JDBC from one of my SQL Server databases. The data are two elements, employee number and cost center. I've built a transform map to load the updates into sys_user. Here's what that map looks l...
Hi All, For our customer Azure AD sso is enabled and they can able to login but they also want to user local login for some user along with sso? Please can anyone suggest how to do it? I tried to set the password and tried login.do and side_door.do b...
I'm looking for a way to stop creating Duplicate records of a CI based on rules in IRE. I've created duplicate CIs with the same name in the Windows class.I was hoping to find a setting so that I get a error message from IRE if there is a duplicate C...
We just turned on AI Search and navigated to look at the delivered search indexes. All 4 had a message that ' Indexed Sources marked with this icon have never been fully processed. Edit each and click Index All Tables to ensure the content is avail...
In the agent mobile app I am trying to pull back all active Work Order tasks assigned to the logged in user, and retrieve their parent Work Orders. This does not work in the mobile app but it works just fine as a background script or business rule. F...
Hi, In my flow designer, I am using a activity called "call a workflow" where I have created a workflow in workflow editor. So now I want to get output from workflow editor directly into my flow in flow designer. can you please provide the solution? ...
