ServiceNow on-premise - demo for local installation

[aceh1]

Greetings to all,

I want to learn ServiceNow on-premise local installation steps for our customers. I will gain experience for important points. (server/db network configuration)

I need ServiceNow iso image/trial/guide for this case. Can your suggest me please?

Thank your so much

Regards

[Ashish16]

How can i get the code set for installation?

[Uncle Rob]

Contact your ServiceNow rep.

[vishaldesai]

Hello,   Our company works performs on-prem installs for SNOW.   High level process/steps are as follows:

1. Work with the customer to determine the architecture based on day 1 requirements and expected user loads (# of App Servers, Nodes/App Servers, Database (MySQL/Oracle), Proxy (HA,F5,etc.), MID Server, High Availability needs, Database Replication, Backup& restore, Authentication system integration if applicable,Ports, Security hardening at OS layers, Secured connections (SSL/TLS), # of environments (PROD/TEST/DEV/SANDBOX)).

2. Craft our Server build list for each environment (PROD, Test, Dev): OS type & version (Win, RH, CentOS,etc.(), # of CPUs/ App/MID server, # of CPUs for Database Server, RAM per Server, Storage for each server, Physical or Virtual Servers, etc.)

3. Obtain SNOW Application Software bits.   Download or obtain from the customer open source software for MySQL, HAProxy, etc.

4.   At this juncture, we commence the install - we have our own installation guides and such:

        - Install the Database followed by Application Server and Proxy/LB

        - Install MID Server, AVP/WHTM, etc, as applicable

5.   Configure and harden connectivity   between User and Proxy Server/LB, Proxy Server/LB and App, App and Database, App and external systems, etc.

For a normal 2 Server with 2 nodes per server and a singular Database, its takes:

- 1-2 days for architecture and resource finalization

- 1 day of install

- 1 day for post install clean-up and configuration

We do need additional time for hardening servers, connectivity (SSL/TLS), Database replciation, High Availability architecture, install in more that one environment, i.e., PROD, TEST, and DEV.

Hope this helps.

[Mike Cumbee]

Vishal;

Do you have a manual for administrating an On Premise instance?   I'm looking for commands that would be helpful in troubleshooting a clone instance.

Mike

[MGanon]

I am working with an existing on-premises instance that is poorly documented. I need the database backed up but the database is one of several potential databases in a database pool. Where is the configuration listed? 

Thanks sonny8750 & vishaldesai