set urgency to high if caller is vip

[pk16514]

function onChange(control, oldValue, newValue, isLoading, isTemplate) {
    if (g_form.isNewRecord()) {
        var callercheck = g_form.getReference('caller_id', vipcallercheck);
		return;
	}
}

function vipcallercheck(callercheck) {
	if (callercheck.vip == 'true') {
		g_form.setValue('urgency', '1');
		alert('Dear VIP Caller, you are setting the urgency to high');
		return;
	}
}

My solution is working fine. But I want to modify the code such that-

1. First it should set the urgency to high then it should send the alert but my code doing it in reverse order
2. If I choose a VIP Caller, then urgency change to high but if I change the caller again to a non-VIP user before submitting the form, I want the urgency value also change back to its default value what it was before.

Anyone please help me to figure this out.

[Sunil25 · Accepted solution]

You can try with below code

function onChange(control, oldValue, newValue, isLoading, isTemplate) {

    if (g_form.isNewRecord()) {

        var callercheck = g_form.getReference('caller_id', vipcallercheck);

        return;

    }

}

function vipcallercheck(callercheck) {

    if (callercheck.vip == 'true') {

        g_form.setValue('urgency', '1');

        setTimeout(function() {

            alert('Dear VIP Caller, you are setting the urgency to high');

        }, 2000); //2000 refers to milliseconds and asking screen to wait for 2 secs

        return;

    }

    else{

        g_form.setValue('urgency', '3'); //Sets default value if user is non vip

    }

}

Thanks,

Sunil Safare

[Dr Atul G- LNG]

Hi @pk16514 

As you accepted the solution but I am thinking is any OOTB way without code. I think Assignment Look up is the also a way to do. Give a try if possible.