Hi ServiceNow community,
Variable editor section in HR Case form is not available OOB, but can of course be added by creating a formatter and adding it to the form view of HR table. After creating this and adding to HR Case form, from my small testing variables get captured and work as well as they do for RITMs where this is available OOB.
HR Cases have this alternative solution where variable name/values from record producer come to description field, but it has its limitations, like the checkbox field coming despite it being hidden or not in form.
So my question is why Variable Editor is not available OOB for HR Cases too ?
Why this other solution of copying variable name/values in description for HR Cases ?
Does HR having its own Scope make Variable Editor functionality not work correctly, does anyone have any experience on this, having variable editor active in HR Cases ?
Would be great to know what your thoughts are on this topic.
