sla timer start after 3 days of working days and exclude sat and sun

[akashsinghu]

sla timer start after 3 days of working days and exclude sat and sun...i want to start the sla when short_description is sla timer and sla start after 3 working days.for example:-> if today is friday then sla will start on wednesday(it will not calculate the sat and sunday as a working days)..

[Hemanth M1 · Accepted solution]

Hi @akashsinghu ,

Can you try creating SLA definition as below.

[akashsinghu]

that is not working i want that when ticket is created the sla will start after the 3 working days of creation  like today is friday the sla will start on wednesday...(ot include sat,sun as a working days) bt according to that this sla is not working can u tell me in details

[Hemanth M1]

@akashsinghu ,

For 3 days duration, there is Duration field (Check the previous screenshot) and add 24 hours (8 hours per day*3 days = 24 hours)

If SLA is not triggering  remove created condition and you can add 40 hours so that SLA triggers when incident gets created and runs for 5 business days(excluding weekends)

or you can try custom SLA conditon rule

https://docs.servicenow.com/bundle/xanadu-it-service-management/page/product/service-level-managemen... 

[akashsinghu]

and also i want that the duration should be 3 days bt in that case not include the sat sun