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SMS Limitation

SV6
Tera Contributor

‎05-22-2022 07:04 AM

Hi, SMS Notifications ( SMS Alternate field in Notifications) has a limitation of 140 char https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0712569. For priority1 incidents, we want to add meeting details along with incident details (which will be more than 140 char) . Are there other messaging tool integrations that can overcome the limitations .

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Maik Skoddow
Tera Patron

‎05-22-2022 07:20 AM

Hi

nowadays, it is possible to send SMS messages with more than 160 chars but it depends on your message provider. See https://www.twilio.com/docs/glossary/what-sms-character-limit

Kind regards
Maik

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