Some users are not able to view Email Client feature from some forms

[Mussie]

Hi Guys,

I have enabled email client by adding email_client=true to a form. However, I realized that some of the users are not able to view it the email client feature.

Any body know why?

Mussie

[No NaME]

Hi Mussie,

It will only be visible on the form you have enabled for not on all forms. You need to enable it for all forms.

Thanks!

[Mussie · Accepted solution]

Hi Munish,

Thanks for the reply. Some of the users are not able to view it on the form which is already enabled. However, I resolved this by adding a particular role to the 'EmailClientProcessor' ACL. Check the below link for details:

http://wiki.servicenow.com/index.php?title=Enabling_the_Email_Client#Controlling_Access_to_the_Email...

Mussie

[Wayne Richmond]

Hi Mussie,

I don't appear to have this ACL (we were early adopters of SN and sometimes we have this kind of thing missing). Do you know how I might be able to restrict access to the Email Client via a Business Rule or similar? I don't want to remove Write access to the table as per that same page because the users need to be able to update their own tickets.

Thanks

[Wayne Richmond]

Don't worry, I found the solution in my own instance! It's an onLoad Client Script:

function onLoad() {

if(!g_user.hasRoles()){  

    $('email_client_open').hide();  

}  

}