Sso setup with OKTA

[Nithin21]

Are there resources available to understand the setup process 

[Community Alums · Accepted solution]

Hi Nithin,

There is available several plugins for user provisioning to integrate with Okta. I tried Okta Identity Cloud Enterprise and they apply a bidirectional integration meaning that all users and groups you have in ServiceNow will be imported into Okta. Since I want just one direction (Okta to ServiceNow) and there is no method to switch off the bidirectional integration, I was discouraged to use it. Check the apps at the store: ServiceNow AppStore.

So I ended to apply OKTA integration with native multi-sos using SAML. It's easy to integrate and manipulate data. Please find all instructions here: https://saml-doc.okta.com/SAML_Docs/How-to-Configure-SAML-2.0-for-ServiceNow.html

Thank you,
Raf

[Nithin21]

Hi Rafael,

Thanks for the info. Did you import users , groups from OKTA to Servicenow using SAML approach,

Can you share details on how you integrated users, groups to Servicenow

Thanks,

Nithin

[Community Alums]

Hi Nithin,

It's an easy config, everything is documented. 

1. Type "sso_properties.list" on Navigation bar. Create a new SAML record (follow instructions according to okta doc) 

https://saml-doc.okta.com/SAML_Docs/How-to-Configure-SAML-2.0-for-ServiceNow.html

2. If the information does not come straight to your fields, store data into a field and then create Business Rule and Script Include to point to the right fields.

Thank you,
Raf

[Aswathy4]

Hello Nithin,

Could you please help me to understand what all data we need from OKTA for this?

Regards,

Aswathy