Replace approver in workflow
Hi,I want to change approver in workflow. There might be many workflows where I have to make changes.So please can anyone tell how to do this in efficient way.Thanks in advance.Nikhil Peshwe
Forum Posts
Showing related RITMs in a related list on a RITM
I'd like to create a related list on a RITM that is similar to the Requested Item->Request list that is present on the Request records:How can I get this same list to show on a RITM so a technician working a RITM can see other related RITMs that are ...
Delete multiple records from a Table
Is there a direct function to clean up entire table from script. Something simillar to Truncate table in Oracle.also what is the difference between deleteRecord and deleteMultiple?? Which one is faster and efficient.-Amit
Resolved! Access request item variables through client script
function onChange(control, oldValue, newValue, isLoading) {if (isLoading) { return;}var Emp = new GlideRecord('sc_req_item');Emp.addQuery('sys_id', newValue);Emp.query();while(Emp.next()) { g_form.setValue('u_first_name', Emp.variables.u_first_na...
KB properties - Where is glide.knowman.show_unpublished used?
Hi Community,I have a customer who asked to display the "pending retirement" articles on the Knowledge Portal on Knowledge v3.I have looked into the system, trying to think like the KB development team1) I'm quite sure the Knowledge v3 is built using...
how to deactivate variable set
Can we deactivate variable set?
RITM is not getting generated when I submit any catalog service request from my Instance.
Hi,In service catalog, for any Catalog Item when I submit the service request No RITM is attached to it. Instead it shows 'Order Empty' error.Even when I open the Request, RITM is obviously not attached however it doesn't allow me to attache any RITM...
How to disable requested for from Two-Step checkout in Shopping cart
I need to disable the requested for from the Two-Step checkout Shopping cart but I am not sure how to do it. I have noticed in other posts that this can be done by going to Service Catalog > Catalog Definition > Maintain Cart Layouts. but I do not ha...
Resolved! How to set assignment group based on variable in a record producer
Hello,I'm currently creating a record producer(which creates an incident) and I'm trying to configure an assignment group based on a variable.The variable name is able_log and has two values, YES and NO.If the user chooses NO, the incident must be as...
add approval button to RITM form
Is it possible to add an Approve & Reject button to the RITM form?
What is the difference between posting Comments and Flagging a Knowledge article?
What is the difference between posting Comments and Flagging a Knowledge article.?I've looking in documentation and nothing is popping out at me. I'm sure it is a simple concept. We are on Knowledge v3, Geneva patch 6
Update CI attributes
I have a requirement to create one screen where there will be CI and class field . Upon selection of CI and Class it will display all its attributes on the screen. User can go ahead and modify the field Values. After updating it will go through an ap...
Resolved! Update Sets Best Practice
I moved an update set today from my DEV environment to my QA environment however I noticed that my email notifications didn't make it over to QA. Question 1: Does email notifications transfer over with update sets? Question 2: If it does, what is...
Resolved! Clear or hide empty value of unused variable on sc_req_item (variable editor)form
I create catalog item via service catalog >> maintain items. There's a variable for user to choose number of line to input data. Then I use catalog UI policies to manage to hide variables on screen as necessary. From captured screen : if "Add Hardwar...
Attachment disappears when catalog item generates change request as a record producer
Is there a way to copy attachments from service catalog item to record producer? what happens is when a catalog request gets submitted with attachment it appears when you hit submit (when it generates change request for that catalog item record produ...