HiI'm pretty new at the ServiceNow platform.I need some help to connecting me up to a external knowledge bases database using the REST API. I have got a connection to the third party application using Outbound -> REST MESSAGE API. But i not sure ...
Hi,Can you help me out.I have a requirement where the user entered phone number should convert to one particular format((XXX)XXX-XXXX) even if the user enters in different formats like XXXXXXXXXX,XXX-XXX-XXXX,(XXX)XXX-XXXX.Thanks.
I need a little community help in working with multiple variable sets.Here's the scenario, I have a large (read: complex) form that has a variable set called work address (see image 1). It contained a reference to the country table. I removed that an...
I'm interested in creating a report where I can see the usage by month for our Catalog Items. I can create a report of Request Items created by month, but that isn't the entire picture. I'd like to understand both commonly used and least used Cat...
Hi,I have a requirement to translate all the variables, categories in catalog item to be translated to client specific language.I saw in wiki that we need to create entry for each variable and categories in translated name/field table.While specifyin...
For most applications I've tested (Change, Problem, Incident) I can click the banner bar gear icon, and then in the System Settings dialog box, click Printer friendly version and am presented with a Click to print button.I can print the table of know...
Hi All, We have an issue in which users are allowed to click on the thumbs up/ Thumbs down indefinitely. In my opinion this defeats the purpose of knowledge ratings. Can this be corrected or is this A FIX Out of the Box functionality?Thanks for your ...
Hi All,I have a questions. Can custom variables be reused in variable sets? what about without variable sets? If so, are there any pros or cons to this?Thanks!
Hi,One of my customer is on Fuji patch 8 with a lot of knowledge articles and they are using the global search quite a lot.Recently, when the user (whatever the role) is entering some text/keywords on the global search (top right search field), they ...
Submit Button is not visible in Catalog Form. (This not visible for only one catalog item). I have disabled all the Catalog UI Policies and Client Scripts. But something is blocking.b-raddeepak.ingaleThanks
Could somebody help in decoding the state field being displayed as a number? What do we need to display the correct state ?
Hi all,We're currently looking for a solution for bulk access requests. It should be noted that our catalog items contain a "Customer Info" field, basically a requested_for field. We also have a Business Rule in place that takes the user within this ...
Is there a way from the request side or after submission to determine is a request was submitted using an order guide versus ordering from the catalog item itself?I would like to trigger some processing on the request only if the request was submitte...
Hi, how do we disable other business rule that might run.My initial approach is to use setWorkflow(false); But I don't know if its rightDoes set workflow runs only in workflows? Thanks,Tadz
var set = new GlideappVariablePoolQuestionSet(); set.setRequestID(item.sys_id); set.load(); var vs = set.getFlatQuestions(); for (var i=0; i < vs.size(); i++) { if(vs.get(i).getLabel() != '') { template.space(4); template.print(' ' + vs.get(i).getL...