what is the maximum character limit for the Hint used as a Tool Tip
Is there a maximum character limit when using Hint/Tool Tip?
Forum Posts
Time zone in user settings resets to ?
From the gear icon on any SN page, the users can set their timezone.We've found that when users set their time zone to something specific, it will reset to a question mark after sign out/sign in or the very next day they try to get into SN.Anyone kno...
Comments are not updating through integration
Hi All, I am doing an integration between two snow instances. All the data is moving fine from one instance to another. Even the data are also updating without any issue. But when I try to updating the additional comments and worknotes in source ...
Resolved! Are generic user accounts (internal and end user) accepted by ServiceNow ?
Hello, We had some requests about creating generic user accounts for internal resources et end users. Besides of some of the functional disadvantages of using them, is this a practice accepted by ServiceNow regarding licenses and all that contractual...
Issue with my Dev Instance(keeps on loading in application navigator)
Application navigator is in-accessible, keeps on loading. https://dev63172.service-now.com/
SMS Delivery Issue to AT&T Devices
Anyone else having issues sending notifications from ServiceNow via email to AT&T SMS devices? For many years we've used the Email2SMS functionality that nearly every US provider supports to send text messages to our users via their SMS email address...
Images in description field
Hi, Im wondering if its possible to have an image visible in the description field for an incident? When a user sends a ticket by email and has images in the email, the images get uploaded and put as attachments. But I want them showing together with...
Resolved! How to exclude the current record in a query?
I am doing a relationship related list and want to exclude the current incident I'm on. How would I go about doing this?
Exclude and Preserve CMDB tables
How everyone excluding and preserving the CMDB data during cloning. We don't want our PROD data to be copied to DEV also we don't want DEV data to be cleared after cloning by cleanup script. For a note , the existing OOB preserve and exclude option ...
setRequestBodyFromAttachment results in response "post request body is missing content"
Hi community, I am using rest message to post attachments to 3rd party tool, Im using setRequestbodyfromattachment(attacment_sysId); but ECC queue is returning "post request body is missing content" error.If I use base64 code as a body it is working...
Resolved! RESt API attachment timeout over 300s
I have a big file in sys_attachments that I am trying to retrieve with a REST API call to the Attachment API. The file is 279MB I increased the API Attachment Request timeout from the default 60 seconds to 360s just to allow this file going out. Howe...
Resolved! Automate the Auto Map Matching Fields
Hi, I'm looking for a way to auto map matching field between two tables (Source and Target) without doing it manually. I want to create a scheduled transformation that automatically maps the matching fields. Is this possible through script or other m...
Resolved! getAbsoluteBase() method is a liar
If you look at the table definition of the [cmdb_ci] table in Geneva or Helsinki, it appears to be an extension of the [cmdb] table. However, TableUtils seem to have a different view on this matter or rather some doubts about the relationship between...
Resolved! Workflow Catalog Task Advanced Script Help
Hello, I'm trying to add some scripting to a catalog task created by a hardware catalog item's workflow. I would like the catalog task to be assigned to an individual based on the task's associated computer > scope data (a reference table used to mar...
Resolved! Client script to work only when the record is active
Hi, I have two forms as mentioned below 1. SIM 2.Company phone I have return the below client script to populate assigned to information from company phone table in SIM form, when phone number field is populated and it is working fine. I want the hel...
