We are on Jakarta, and using versioning for knowledge articles. My concern is if we send a link to an article, and then it is superseded by a newer major version, the link is still to the older version. Is there a way to use a link that will auto...
When I attempted to clone one of my instances to another instance. The source instance had attachments on the records but on the target instance, the attachments were not there after cloning completed. I verified the data, records were cloned success...
Anybody know what the purpose is of the table called cmdb_ci_appl_now_app? There is also an extension of this table called cmdb_ci_appl_now_app_comp. I can see these tables in both our Kingston and our London instances. But they have no records.
Hi, I've got a couple of questions 1. So one of our CMDB admins accidently deleted a CI that has been used in a lot of records historically (around 200 000 records according to our estimates) and we went ahead and restored the CI using the "undelete"...
Hi Team, I am facing issue with REST base authentication. In this case, i don't have to use basic authentication but its kind of SSO cookie token (generated separately which is getting without any issue) and pass it through REST header. While test it...
I started working on a simple video playback widget for a service portal and ran into something strange. When I put the following code in the HTML section of the widget I get the following results;<div> <nav class="fit-content"> <ul class="...
We have had some approvals where were raised on Friday but they expired on Monday because the Timer activity in the workflow has Timer Information > Duration = 3 Days. To prevent this, I attached the Schedule "8-5 weekdays excluding holidays" to the ...
I need to accomplish some things in Visual Task Boards and I'm not sure where to begin... I want to remove the Add Task button on all boards/lanes except on freeform boards. In other words, I want users to be able to create boards to display their i...
I am working in the Human Resources: Core scope. I am unable to publish this workflow. I created a new workflow and never published it. After I created it I started working on it. Once I was done I went to publish it, but I don't have that option. Wh...
Hey All, I have a custom page on our service portal that has only one widget on it (Form). When any user pulls up the form in the Service Portal and makes a change to a form, there is an option to save using the button called 'Save (Ctrl + s)'. When ...
Hi, i am looking into the ServiceNow flow designer and was trying to send out information from a ticket in a mail using the flow designer. However is am not able to (as an example) to have the short description of the ticket as part of the subject li...
Hi, KB articles has details - CMDB CI, under "service desk" tab there are fields like assignment group, incident category and sub category. When we are trying to search a KB article globally, we are not able to see these details which are updated lat...
Hi, In a rest message uri I have to pass in a variable value that contains special characters: https://${url}/${site}/groups?filter=name:eq:${adGroup} Variable Substitution: url = test.name.com site = mysite adGroup = My/ADGroup - Title When testing ...
Is possible to set custom values in Email Client Template in To field using script includes? I already tried, and getting like current is undefined?
I have two fields on my form 1. Provider 2. Associated Phone Number I want the third field "Name" to display by combining the value of these two fields Example: Provider = Sim Associated phone number = 12345 Name = Sim - 12345 Can we achieve this?
