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Call a script include from dictionary entry?

I have a field that when I click it, I only want to see certain options dependant on if another field is populated or not. If it is populated, I want to use the populated data to determine what is going to happen with my first field. That's the overv...

Dan51 by Giga Contributor
  • 2055 Views
  • 3 replies
  • 0 helpfuls

Restrict access to Catalog Item Variables by role

I am trying to restrict access to Catalog Item Variables by role.  The variables should always be available when the user is submitting via Service Catalog.  Once submitted the values of catalog variables should be restricted (RITM, SCTASK, and repor...

ben510 by Giga Contributor
  • 1542 Views
  • 2 replies
  • 1 helpfuls

Resolved! Password Reset Enrollment

Hi, I am enabling password reset application in London version and have below questions on enrollment. We would like to use google authentiator for two factor authentication. It works perfectly fine if user go to servicenow and enroll himself to Goog...

Resolved! Copy of OOTB Service Portal not translating

Could not see this covered anywhere else.Why is it that when a copy is taken of the OOTB Service Portal index page (using the Clone Page UI action), when previewed and the language is changed, a lot of the widgets do not translate.E.g Taking a clone ...

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Resolved! pass credentials into powershell activity

I'm trying to build a custom PowerShell activity that will run Invoke-RestMethod against my instance to pull an attachment to the MID server. I have a service account built in ServiceNow with permissions to do this. When I run my PowerShell script on...

Hide/Unhide Column Search in list

How to enable or disable column search option for fields in list. e.g. watchlist ( glide_list ) fields are disabled for search by default in list.Is there any property to disable specific field type. e,g, we would like to hide search on user_image fi...

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abhosale by Tera Contributor
  • 1865 Views
  • 2 replies
  • 0 helpfuls

Consequences of using the Task_editor role

I have a manager who wants to be able to add tasks to a Guided VTB that is using Catalog Tasks. He is currently an itil user and I could give him the role of task_editor to accomplish this, but the description of that role makes me nervous. "Can edit...

How to add spell check

How do I add spell check to additional comments and work notes? For all INC, RITM, PRB, CHANGES? Step by step instructions please. I found the below document but it is not clear:  https://docs.servicenow.com/bundle/helsinki-platform-administration/pa...

Email notification for Expiring KB

I want to trigger a email notification every 6 months to Article owner, Knowledge Admin and Knowledge Manager when a KB article is to expire, 14 days before. I have created an event, a notification and also a schedule job. I checked in event log, eve...

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anurima by Kilo Contributor
  • 2146 Views
  • 6 replies
  • 0 helpfuls