Hi,In my research to build a service catalog for my company, I came across wizards and using them to build an order guide.The Ootb order guide in the catalog is not sufficient in terms of how steps it has before checkout. It was noted on the wiki pag...
I want to change order of catalog variables in variable editor of RITM.1. Cant change from workflow as RITM is used through workflow versions.2. Cant change order through catalog as according to the requirement catalog view on ESS should remain as it...
We have defined a Scheduled Job which calls a set of Script includes which queries REST messages and fills the CMDB tables from the response json we get , It takes more than 20 mins depending on the size of the configuration we are querying through R...
Hi,Though I don't have admin rights, I have right to delete ritm's.i.e., when I open requests, there are >1 ritm. Then I can select all those and deleteHow can I restrict this? Is there any way
Hi everyone! I wanted to configure the BSM map in a way that will only show the CI's currently in Production environment. I am planning to create this by creating a new Map Menu Action that would trigger the configuration. The problem is there seems ...
Could I achieve this with a client script? I created a string field on the approval form, but I need to figure out how to pass the text from the request to the approval form.The variable on the item is a single line text variable named bms_program_...
Hello CommunityI have an issue with the Service Catalogs Homepages and CategoriesThis is how the issue appear:I created an empty Service CatalogI created some Catalog Items - Cool Service 1 - Cool StuffThen, I created the Cate...
We noticed that our users who have the "knowledge" role are not able to create new articles anymore. This was not an issue in the past, everyone with that role had been able to create new articles. However, currently when they click on the New button...
Hello, I have a lot attachment on sys_attachment that I would copy on different KB Articles.I made an On after script on my Transform who import the articles. But it doesn't work.When I tried between two articles from kb_knowledge, it's works fine.Do...
Hello,We have it set up so that a user can request a piece of hardware / software in ServiceNow Self-Service.When they request this hardware / software, it is sent to their manager for approval and a call will be logged on out side stating 'Hardware ...
Hi,I want to start building a Service Catalog in Service Now (Geneva). Not sure where to start.I know what a Service Catalog is I know what I want in the Service Catalog, I just need to know what will be the best way to build this into Service Now.We...
When the customer is submitting their catalog request item, I don't want one of the variables to display, so in the onLoad script I do this: g_form.setDisplay('STT_Opera_opsTransitionLead', false); When the first task is created from the workflow...
I'm on Geneva and I'm using contextual search on the hr_case table and would like to add a custom field to the contextual search as an additional filter along with short_description. I have a matching custom field on the kb_knowledge table to search ...
My client is wanting to add the Requested For (requested_for) field to some catalog items. I know how to add the reference field to the user record and populate the default value with the current user. What I am having some trouble with is then getti...
Hi,I have created a UI macro, having an input field, which I am using in a variable in record producer.After submitting the item, and checking record created. The variable editor have empty values in those input fields.How should I bring the data ent...