Resolved! What is my table name of the workflow?
I have a workflow and want to use the table API to access my workflow info.But the table API requires a table nameTable API - GET /now/table/{tableName}What is the table name for my workflow?Thanks
Forum Posts
Calling external webhook/API from service now
Hi,My requirement is when an incident is updated in service now , i need to notify another application through webhook URL , basically service now application should be able to call external URL by providing information about incident.I am thinking b...
Record producer map to field not working
I have created a record producer to create Change records. I am mapping the fields, but the choice fields (drop downs) don't seem to be coming across. For example, I created a change category variable called "category" (type = select box, as per th...
Mandatory fields are not showing up as mandatory fields on loading
Hi SNOW experts, In my current Service Now client instance we are facing multiple scenarios where users are able to proceed saving the form without populating mandatory...
Resolved! How to write client script to act based on Order Guide
In a catalog client script, how would I check and act on something depending on what order guide is being used for a specific item?Example:I have a catalog Item "My Item" with fields "field_1", "field_2", and "field_3".I also have two Order Guides: "...
Knowledge - Open submissions
Would someone be able to clarify what exactly should show under Knowledge - Open Submissions ?We use the out of the box workflows but nothing ever shows under Open Submissions regardless of how the KB article is created.If articles need to be approve...
Resolved! Related List : Cannot Read and Cannot Contribute
What scenarios makes sense to have the following related list enabled for knowledge base : "Cannot Read" and "Cannot Contribute" ? A video tutorials talks about user criteria where one group can be limited to "read" only without the ability to contri...
Resolved! RITM reference \${URL_REF} in task notificaiton
Hello Experts,I have a notification which triggers on sc_task. in the notification, i have to include RITM reference url(End user don't have access to task and he has only RITM). when end user clicks on ${URL_Ref}, it should open RITM.can anyone sugg...
Resolved! wildcard search is not working in knowledge search
I am trying to search in knowledge under self service application. When I use wildcard (*) it is not working. I tried the wildcard * before the keyword and after the keyword.If I do the same search in global search it is working.Someone help me to id...
Resolved! How to navigate to Split Mode
Please give me navigation (with screenprints) how to navigate to Split Modethanks
UI policies/Client scripts too slow
Hi,I am trying to use UI polices or client scripts to hide values on a catalog order guide. But when I go to the pages, and catalog items, it lags when the page loads, and I can see the values briefly before they hide. Is there a way to hide the item...
Resolved! dynamic population of a selectbox with 'none'
I have a catalog item that has 2 dependent selectbox variables. When the first variable (Environment) changes, it should populate the options in the second variable (Application). I have an onChange catalog client script that does this, and it al...
Knowledge articles to be open in new window or new tab
Knowledge articles in Self service portal is opening in the same window and there is no option to go to Self service home pageIs there a way to open the articles in new window or new tab
What are all the test cases for CMDB & Discovery during an instance upgrade?
Checklist for CMDB & Discovery, during an instance upgrade? if any?
Schedule follow up task
Received the below from one of my colleagues today and am looking for help on how to accomplish this. Thanks!You know what I wish Service Now had? (and maybe it does, I just dont know about it). The ability to schedule tickets to be created in the ...
