state field displayed as a number

rajeshgk1
Giga Contributor

Could somebody help in decoding the state field being displayed as a number? What do we need to display the correct state ?

4 REPLIES 4

Srinivas Balusu
Kilo Guru

Goto


find_real_file.png



Then



find_real_file.png



The Label is displayed on your form and the corresponding value is stored in DB.


Check if it is configured this way or not?


frankh_
Giga Expert

How did you configure the form?   If you configured it as a dropdown it should show the label for the field unless you did a dictionary override - I presume this is on the task table or one of its extensions?


frankh_
Giga Expert

Also, when you go in the form designer it should look something like this (using incident as an example):


find_real_file.png


Patrick DeCarl1
ServiceNow Employee
ServiceNow Employee

Was the state choice disabled or deleted? If you make changes to choice list, they do not auto update the record. Either write a background script to update or do it by hand.