I have a requirement of making a service catalog item where there is a form that can be filled in with questions and then once entered the information is carried over into a request ticket. Would anyone be able to advise how this is possible?
How to run multiple instance scan in the same time? Seems it's not allowed in ServiceNow instance, however any workaround? Thanks.
HI!, A question colleagues: How to obtain the date of Work in Progress via Service NOW API, I am talking about RITM tickets and INCD incidents. So far I have only obtained the dates of opened_at and closed_at I am also interested in de date for ...
a particular user has the same roles as other Risk users. But whenever he clicks on UI buttons in Risk or risk assessment form, it's not proceeding further. Checked the conditions for UI actions. That looks fine. i don't see any ACL issue as well.Any...
I am unable to submit a record producer in portal
Hi, I was trying to find a solution to remove images from inbound email signatures. If someone has a Linkedin, Twitter, Facebook etc icon, they are all attached to the ticket and the agents have to open them one by one to check if they are valid atta...
do gen ai capabilities using virtual agent can any one help me with step by step guide link ?@servicenow
I'm new to the service now product, so I apologize if this is an easy question. I am interested in trying out the AI search in Now Assist. Reading the documentation it looks like I need the Now Assist Admin. Are these the correct steps?How do I go a...
The API has no examples unfortunately https://developer.servicenow.com/app.do#!/api_doc?v=helsinki&id=c_GlideModalClientSideV3APIhttps://developer.servicenow.com/app.do#!/api_doc?v=helsinki&id=c_GlideModalClientSideV3APII know I invoke GlideModal cli...
  Menu and button colorWhen my companies ServiceNow instance was put together with the help of the ServiceNow implementation partners a custom theme was put in using company colors and branding. I was recently given the ask to enable Dark Mode for IT...
I have just cleared the welcome to servicenow training and now I am going through CSA fundamental.However, I cannot the labs instructions. The welcome to service the course, the instructions are available on the page as soon I click the lab page and ...
Hello, We have customized the UI page 'HR Suspend Dialog' which is being called from the 'Suspend' and 'Suspend case' UI action. As per the customization, Work notes field is NOT displayed always. It is displayed only when certain suspension reason i...
Hi, We have a business need to have an inbound REST integration from an external system that only supports passing credentials as basic auth.I have set up a local web service user and set the psw. The user has the rest service role as well as ITIL to...
Hi, how do I remove prices on the service catalog so that they don't show when buying
Hi all,Have seen the articles that Service Now are migrating all customers to Raptor DB over 2025 - just wondered if there is an additional cost for this or are the costs only associated with Raptor Pro?Thanks
