Need to create SLA based on regional time zone.
Currently the SLA is tight to the EST time zone as So need to create SLA based on submitter's local time zone. Thanks,Shashank Sharma
Forum Posts
Feedback Widget Employee Center
Hello Everyone, I have seen the "Give Feedback" in PDI and I search in the Google i found it is OOB widget named as "Give Feedback" but when I search with that name I am unable to find it , is there any thing we need to configure? PFA ThanksSid
Configuration Management Plan
Guide on writing a Configuration Management Plan for ServiceNow On-Prem.
Key Management
Hi, When I search in my dev ServiceNow instance, I am not able to find any options for Key Management. However, I watched this ServiceNow Demo: TechNow Ep 89 | Navigating Encryption Options - YouTube if you go directly to minute:second(27:46), there ...
Update the existing KB article & the existing template which contains the standard text.
Update the existing KB article contains (below text) & the existing template which contains the standard text.-->In all the Knowledge Article (End user facing article) we have the below sentence mentioned."Find news and relevant links about IT servic...
Resolved! How to add Service on Service Dahsboard on SOW?
Hi,I have 487 Services,Can I show this all services on Service Dashboard on SOW? because it only appear 96 Services. Could anyone know how to show all services?
Resolved! Make catlog item field non mandetory on case
Hi,I have UI policies which showmake mandetory fields based on other field selection. But in Submitted case all fields are showing and making mandetory. How to resolve this?
How to send email to all group member in Flow Designer
Hi All, Is it possible to send an email to an all group member in Flow Designer from Send Email action? Please suggest me. TIA PKG
Whenever I try to create a user from Azure AD spoke. I get this error: " Forbidden Request. Please Check Oauth Token and scope permission."
Hello, I followed this (https://youtu.be/JOUBcINNF9g) tutorial to setup my Azure AD spoke. but whenever I try to push a user from ServiceNow to Azure Ad it gives me the following error: "Forbidden Request. Please Check Oauth Token and scope permissi...
Resolved! Cloning: "Preserve users and related tables" does not seem to work
Hi, I'll be doing a clone from prod to dev in a few days, and wanted to test the functionality. So today, I cloned our dev on one of our demo instances, and explicitly checked the "Preserve users and related tables"-Box on the clone profile. I didn't...
Resolved! Improving the Self Serve experience between GSR and Incident
Most users are not able to log an incident (something broken) with what they need (general service request). In our older tool, we had simplified this by presenting our users with one record, and had the ability to switch it to indicate an incident ...
Resolved! removing snow license
Hi All, i hope everyone is ok. Quick an easy question. I would like to release licenses in now platform because people left the company. I know that the best way of doing it is removing the itil role from the person. Since the role is assigned to a g...
Trigger an impersonation start event
Can we trigger an impersonation start event when a particular group user is impersonated?
How to cancel generate pdf
Hi everyone, I was trying to save a documentation as PDF without realizing the file size.After more than 3 hours, it is still running with msg below: Q: How do you cancel this operation of saving PDF? Thank you very much in advance of your hel...
Use record producer to create a digital product release with a dynamic release template?
I would like to use Record producer to create a release within Digital product release. I have successfully been able to create a release but I cannot get the release task to be fully configured with phase tasks and tasks within those phases. I am us...
