Submit button from knowledge feedback on portal is gone

asd22
Tera Contributor

‎07-18-2024 05:09 AM

The "submit" button on our KB articals, knowledge feedback is gone so users cant submit feedback:

asd22_0-1721304536874.png



i have tried to looke for it but not found anything.

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3 REPLIES 3

Mark Manders
Tera Patron

‎07-18-2024 05:37 AM

Can you give us some more information? When did this happen? What happened right before that? Did you upgrade or patch? Have you checked the sys_update_xml table to see what happened around the time it disappeared? 

asd22
Tera Contributor
In response to Mark Manders

‎07-18-2024 05:42 AM

Hello im not sure when it went missing. I have seen videos of people online that are showing off knowledge feedback and i also see them not having it, example here you can see theres no submit button:

asd22_0-1721306510342.png

 

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Joe Clary
Tera Contributor

‎08-23-2024 12:55 PM

We are having the same issue.  Do not know when it disappeared and have not found a way to get it back. I know we did not make any changes to knowledge article views.  We are on Vancouver, I am wondering if this went away following the upgrade?

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