Submit button from knowledge feedback on portal is gone

asd22
Tera Contributor

The "submit" button on our KB articals, knowledge feedback is gone so users cant submit feedback:

asd22_0-1721304536874.png



i have tried to looke for it but not found anything.

3 REPLIES 3

Mark Manders
Mega Patron

Can you give us some more information? When did this happen? What happened right before that? Did you upgrade or patch? Have you checked the sys_update_xml table to see what happened around the time it disappeared? 


Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark

Hello im not sure when it went missing. I have seen videos of people online that are showing off knowledge feedback and i also see them not having it, example here you can see theres no submit button:

asd22_0-1721306510342.png

 

Joe Clary
Tera Contributor

We are having the same issue.  Do not know when it disappeared and have not found a way to get it back. I know we did not make any changes to knowledge article views.  We are on Vancouver, I am wondering if this went away following the upgrade?