Survey Question

surajit3 · ‎07-17-2025

I want to have a question in my survey with two subparts
5. Question
(Rate each on a scale of 1 to 4, where 1 = Not at all satisfied and 4 = Extremely satisfied)
Case1
1 – Not at all satisfied
2 – Slightly satisfied
3 – Satisfied
4 – Extremely satisfied
Case 2
1 – Not at all satisfied
2 – Slightly satisfied
3 – Satisfied
4 – Extremely satisfied
We dont want to break in two different questions but have it in similar format as above. Any help is greatly appreciated

akanksha1pa · ‎07-17-2025

hi @surajit3 ,

can you help me to understand the requirement in detail since your both case are showing the same options .

You're aiming for a compound survey question—essentially one question with multiple subparts rated on the same scale. While ServiceNow’s out-of-the-box Survey Designer doesn’t natively support multi-part questions in a single block, there are a few clever ways to achieve a similar experience:

If you're using Survey Designer (not Assessment Designer) and your instance supports it, you can use a Matrix question:

One question stem (e.g., “Rate each of the following on a scale of 1 to 4”)
Rows: Case 1, Case 2
Columns: 1 to 4 (rating scale)

This gives you a clean tabular layout and keeps both subparts under one umbrella visually.

🛠️ Option 2: Use Individual Questions with Shared Wording

If Matrix isn’t available, you can simulate it:

Create two separate Numeric Scale questions
Use identical scale labels (1–4) and wording
Prefix each question label with the shared stem:
- “5. Case 1 – Rate on a scale of 1 to 4”
- “5. Case 2 – Rate on a scale of 1 to 4”

This keeps the questions grouped logically and avoids confusion, even if technically they’re separate.
If my response helped please mark it correct and close the thread so that it benefits future readers.