System Health - Monitoring Dashboard for Support Engineer

[abhosale]

• Has anyone built Standard dashboard for System health check that would be useful for Service now Support team?

  Following Items would be interested if dashboards covers  since Servicenow has all the below points in multiple places. We are able to implemented with multiple tabs on performance dashboard but most of the system table really take long to fetch the data.  We are exporting data to splunk but would also mean heavy load on table API and causing performance issues on Quota .

   Below stats would be for Each Scoped App

  • Errors Logged today
  • Scheduled Jobs Failed
  • Scheduled jobs Delayed 
  • Scheduled Imports Failed
  • Application Deployment errors or skipped deployment
  • Email logs (errors)
  • Mid server Stats
  • ECC Queue Error logs
  • Application Logs
  • Usage of Apps  by User
  • Usage of webservices
  • Slow Running queries
  • Slow Transactions by Execution count
  • Transactions killed by Quota rules
  • Failures on Integration
  • Link to System Diagnosis page

[sachin_namjoshi]

Yes,i implemented these automation's for instance monitoring in lot of implementations.

e.g for scheduled job, you can use progress worker table records to verify if job ran on particular timestamp and then notify stakeholders for any failures, no run use case.

Regards,

Sachin

[abhosale]

That's great ! 

Yes technically you can create performance indicators for each of the parameter and you can show it on Performance Dashboard , Not necessary you have to create notification always. 

We are looking to build something like /isc portal for Instance Security.

[flossylaudenbac]

Hi Sachin,

How are you triggering the notifications to your admin team?

[Daniel Oderbolz]

Its funny: in the San Diego Delta Exam for CSA ist a question asking for "the new dashboard that allows instance administrators to proactively monitor system health".

It seems that this product is called "Application Insights" and available on the store.